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When attempting to play a DVD, I can't get the TV/Video

Customer Question
When attempting to play...

When attempting to play a DVD, I can't get the TV/Video button to move from HDMI 1 to video 1 where I can access the DVD

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Panasonic TH-42PX600U. 11 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu button does not present a menu. I do access TV programming through Verizon FIOS,

Technician's Assistant: How long has this been an issue with your TH-42PX600U? What happened right before this?

I did have to move the TV to another room for a few hours. I did not remove any of the connections, I just unplugged from the surge protector and was able to move the TV. When we moved it back to its original place, I reconnected it to the surge protector and the TV worked fine. I only used the FIOS remote, not the Panasonic remote.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I can't think of anything.

Submitted: 7 months ago.Category: TV
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Answered in 24 minutes by:
11/30/2017
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,850
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

When you press the tv/video button, do you see the input list of different options at all? Or does it bring up the list but video1 does not show there?

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TV Technician: Nathan, Installer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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