TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV is on but nothing comes on the screen. It is a Smart TV.

Customer Question
TV is on but...

TV is on but nothing comes on the screen. It is a Smart TV

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

TV was in storage for 3 months

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

NO Thank you

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
11/30/2017
TV Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,240
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Customer reply replied 7 months ago
There is still nothing on the screen
TV Technician: Richard, Technician replied 7 months ago

If you press the menu button on the TV's remote does the menu show?

Ask Your Own TV Question
Customer reply replied 7 months ago
no still nothing I am in mexico and the phone service is not good
TV Technician: Richard, Technician replied 7 months ago

Do you hear audio from the TV?

Ask Your Own TV Question
Customer reply replied 7 months ago
No there is no sound
TV Technician: Richard, Technician replied 7 months ago

Thanks

It is the internal mainboard then in the TV that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,240
47,240 Satisfied Customers
Experience: Avid TV Technician

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Tv has power, lost picture this morning. Purchased in
purchased in December it is a Samsung 2160P smart 4k … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
It had been in storage a 3 months where it was very cold.
It had been in storage a 3 months where it was very cold. Since the movers delivered it, it will not power up. It makes a soft clicking sound at the top left to middle corner but nothine happelns. I w… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Smart tv is all that comes on & it keeps poping off & on -
smart tv is all that comes on & it keeps poping off & on - can't pull up menu … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a vizio smart tv that is about 13 monthes old, be
I have a vizio smart tv that is about 13 monthes old, be watching and all of a sudden picture freezes on screen, sound keeps on going like natural, screen eventually comes back on to normal, have sate… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Smart TV- large screen- bought 2012. The Smart hub
I have a Smart TV- large screen- bought 2012. The Smart hub has been reset by Samsung via phone/ and giving them access. For 2 weeks, Netflicks freezes up as does the Amazon App. to even turn off the … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I can't get a connection between the router and the TV. I'm
I can't get a connection between the router and the TV … read more
Richard
Richard
Technician
IT Manager, Consultant
47,240 satisfied customers
I have a vizio tv that I just took out of storage. Upon
I have a vizio tv that I just took out of storage. Upon powerING on, have the screen is blue. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have an LG smart TV. Over the past 3 months when I access
I have an LG smart TV. Over the past 3 months when I access Netflix, over half the time I have to re-enter my email and password. I called Netflix and they assay it's an LG problem. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Samsung smart tv turns on via the remote but nothing else. 2
Samsung smart tv turns on via the remote but nothing else. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
MY TV WAS SET UP FINE. TWO MONTHS I DID NOT USE THE SMART
MY TV WAS SET UP FINE . TWO MONTHS I DID NOT USE THE SMART SECTION OF TV. NOW I CAN NOT ACCESS IT AT ALL … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a 55" smart TV 6 seri, from last night when I try to
Hi I have a 55" smart TV 6 seri , from last night when I try to turn it on screen show's smart TV and nothing else... … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My lg smart tv will not go into the smart screen. Checked
My lg smart tv will not go into the smart screen. Checked internet connection, reset the apps, held down the start button on tv for 20 secs and still will not enter the smart tv menu Been on and off l… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I recently bought a new Samsung smart tv and Im delighted
Hey, I recently bought a new Samsung smart tv and Im delighted with the tv but I´ve been watching a lot on Netflix and now Netflix doesnt work and there is nothing I can do, I have tried everything th… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
My samsung smart tv remote doesn't work except control.
My samsung smart tv remote doesn't work except for voice control. Tv model # ***** We just came back after 4 months and we put new batteries in but nothing works… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Tim, I have the RCA D52W23 model TV. about 6 months ago, we
Tim, I have the RCA D52W23 model TV. about 6 months ago, we got a new TV and put this in storage. Now when I plug it in, the power light comes on but I get no screen image. A handful of years back I h… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Hello, I haxe a Sony Model KDL40EX500, serial no.(NNN) NNN-NNNN
Hello, I haxe a Sony Model KDL40EX500, serial no.(NNN) NNN-NNNN it has a thin black line across the upper half of the screen, starts on the rgt side and fades out about 3/4 way across. I can disconnec… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My philips 60PL9200D will not power on. The blue light is
My philips 60PL9200D will not power on. The blue light is blinking twice then a pause then twice and a pause. The tv will not power up or down. I have unplugged the cable so nothing is attached to the… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Hello, I have a RCA 37 direct CRT tube TV mfg in 2005 which
Hello, I have a RCA 37" direct CRT tube TV mfg in 2005 which was purchased brand new and used only for 6 months before it was put into storage. That is, storage where it was exposed to brutal heat and… read more
ProTV and Audio
ProTV and Audio
Principal. Engineering Technician
Bachelor\u0027s Degree
939 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x