TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

New router installed, Netflix message is as follows,

Customer Question
New router installed, Netflix...

New router installed, Netflix message is as follows, download not available

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

Yes, download not available

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

My older router was ok, replaced with newer one, connection is ok

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

New router is Linksys max-stream ac/2200 mu-mimo tri band router, is this too powerful for a 4 year old tv?

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
11/30/2017
TV Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

What is the make and model of the TV you are using Netflix on?

Please let me know

Ask Your Own TV Question
Customer reply replied 8 months ago
can I press the reset button?
TV Technician: Richard, Technician replied 8 months ago

Do not reset anything yet please and tell me

What is the make and model of the TV you are using Netflix on?

Please let me know

Ask Your Own TV Question
Customer reply replied 8 months ago
message reads, download not available, how do I get this back?
Customer reply replied 8 months ago
vizio smart tv m-470 sl
Customer reply replied 8 months ago
I'm on a fixed income and cannot afford extra spending.
TV Technician: Richard, Technician replied 8 months ago

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Avid TV Technician

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a question about streaming for my television. Sure. I
Hello. I have a question about streaming for my television. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
Trying to download netflix onto tv. PanasonicTC-P50G20 JUNE
trying to download netflix onto tv JA: What's the brand and model number of your TV? How old is it? Customer: panasonicTC-P50G20 JUNE 2010 JA: Does the TV menu work? Do you have the same problem on al… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
Bought a Haier LED Wireless HDTV that automatically connects
Bought a Haier LED Wireless HDTV that automatically connects to Netflix with a wireless connection, but Netflix says I need an access code from Haier and they've never heard of it. I've been working o… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I ha 've a un32eh6300 and i cant open apps or ama,on but my
I ha 've a un32eh6300 and i cant open apps or ama,on but my netflicks and hbo are find how do i dowoad amazon prime … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am trying to update the firmware on my Panasonic Veira and
I am trying to update the firmware on my Panasonic Veira and am running into difficulty … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
TV will not recognize any wireless internet networks. Will
TV will not recognize any wireless internet networks. Will work if I plug in ethernet cable. Determined internal LAN Adapter board is bad. Question is whether this TV model has a replaceable LAN Adapt… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
Installed a new Linksys router and can't get my M3D470KDE tv
Installed a new Linksys router and can't get my M3D470KDE tv to link up. The network setting screen recognizes the network but won't connect after I've typed in the password. … read more
Richard
Richard
Technician
IT Manager, Consultant
47,537 satisfied customers
Need help with wifi extender for better reception on our
Need help with wifi extender for better reception on our Smart TV. Is there an good unit to get that will easily extend my current wifi from my office to the rest of the house? In particular, the TV i… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Netflix has been working fine on my smart TV up until 2 days
Netflix has been working fine on my smart TV up until 2 days ago - now I just black screen - bill is paid - internet is working… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
why can I get youtube on my MAC BUT CAN'T on my tv using iTV
why can I get youtube on my MAC BUT CAN'T on my tv using iTV in another room? I get netflix fine in the other room the same way that doesn't work for youtube. worked fine until about 2.5 months ago.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I HAVE an 8 year old Sony LCD PROJECTION TV THAT HAS NEVER
I HAVE an 8 year old Sony LCD PROJECTION TV THAT HAS NEVER GIVEN TROUBLE LASTNITE IT WENT OFF AND NOW HAS A FLASHING INDICATOR RED LIGHT BELOW STANBY LIFHT AND WON'T TURN ON MODEL # ***** WHAT CSN I D… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I have a Phillips TV model 40PFL7705D/F7 serial # *****
I have a Phillips TV model 40PFL7705D/F7 serial # ***** I'm not able to use the feature close caption or subtitles when I connect to Netflix. I was on the phone with a Netflix for a while trying to ge… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
time warner provided us with a combo router and now we cant
time warner provided us with a 'combo router' and now we can't stream nextflix or anything on our 42" panasonic viera tv - they said we need to go back to best buy for a wireless adapter for the tv bu… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I own a 73 inch Mitsubishi television that I purchased 9/28/06.
I own a 73 inch Mitsubishi television that I purchased 9/28/06. My invoice shows a part number not a serial number part#WD73727. I am trying to purchase Netflex for the TV and they do not list Mitsubi… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Even when my Wi-Fi signal is strong (it isnt always, I have
Even when my Wi-Fi signal is strong (it isn't always, I have trouble getting a streaming movie or a Hi Def You Tube video on my Samsung Smart TV without a lot of stops and starts. Sometimes it's all f… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I have a wonderfull older Sony tv That is NOT Streeming
Hello - I have a wonderfull older Sony tv That is NOT Streeming capable. Can you recomend an ADaptor that could interface between Modom/router to this older TV for streeming ? ThankYou, Charles..… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I own a Sony Bravia KDL32EX520 which I understand is internet
I own a Sony Bravia KDL32EX520 which I understand is internet ready. I want to acess sites like netflix wirelessly and understand I need to add a peice of equipment to acess that function built into t… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a 30 Phillips, flat panel, model 30PF9946D37B that
I have a 30" Phillips, flat panel, model 30PF9946D37B that has 2 3/4" black stripes at each side. What causes this and is it repairable? Also, I don't understand most of the new codes for TVs as I am … read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x