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How do I download and install S/W? I'll look. It is Samsung…

Customer Question
How do I download...

How do I download and install S/W ?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

I'll look. It is Samsung and about 2 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The tv menu works. I can't connect it to my computer but I can get on line with Netflix and other apps.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes. Tell him to be patient with an old dummy.

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
11/30/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,327
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

To manually update the firmware on your Samsung TV, please see:

https://help.rakuten.tv/hc/en-gb/articles/201547021-How-can-I-manually-update-the-firmware-version-on-my-Samsung-Smart-TV-

--------------------
Happy Holidays!
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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