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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 21413
Experience:  Over 16 years of experience installing and repairing electronics.
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How do I download and install S/W? I'll look. It is Samsung

Customer Question

how do I download and install S/W ?
JA: What's the brand and model number of your TV? How old is it?
Customer: I'll look. It is Samsung and about 2 years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the tv menu works. I can't connect it to my computer but I can get on line with Netflix and other apps.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Yes. Tell him to be patient with an old dummy.
Submitted: 11 months ago.
Category: TV
Expert:  Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 11 months ago.

To manually update the firmware on your Samsung TV, please see:

https://help.rakuten.tv/hc/en-gb/articles/201547021-How-can-I-manually-update-the-firmware-version-on-my-Samsung-Smart-TV-

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