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I have and LCD TV LC-RC1-16 and cannot turn off the closed…

Customer Question
Hello ... I have...

Hello ... I have and LCD TV LC-RC1-16 and cannot turn off the closed captioning ... what do I do?

Technician's Assistant: How old is your LC-RC1-16?

I just purchased it this year, new from a Best a Buy

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, the menu works

Technician's Assistant: How long has this been an issue with your LC-RC1-16? What happened right before this?

Just today. I don't know how I turned it on

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: TV
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Answered in 1 minute by:
11/30/2017
TV Technician: Louie, Technician replied 7 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the "Sharp TV.
And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Customer reply replied 7 months ago
LCD TV LC-RC-16 ... I have tried to turn it off through the menu settings
TV Technician: Louie, Technician replied 7 months ago

That would appear to be the model number of the remote control. How about the TV itself please?

Still, is the TV directly connected to an antenna or cable feed?
Or is there a cable box or even a satellite receiver?
Or some other device? ...Internet connection?

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Customer reply replied 7 months ago
Can I find the model # through the menu? It is connected through my TiVo
Customer reply replied 7 months ago
I figured it out
TV Technician: Louie, Technician replied 7 months ago

Great! Good to hear that the issue has been resolved, congratulations.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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