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The black box is not sending the picture and sound through…

Customer Question
The black box is...

The black box is not sending the picture and sound through the monitor. Is a Panasonic TV Model # TH-5opx6ou

Technician's Assistant: How old is your TH-5OPX6OU?

5 to 7 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Only 1 system. the monitor shows the sound visually but no sound. the black box shows the numbers but no picture appears. 7 days ago it was working now it is not.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the TV Expert, I'll connect you shortly.

Our email is [email protected],com . yes if it is something I can deal with

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thanks for the help.

Submitted: 8 months ago.Category: TV
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Answered in 4 hours by:
11/30/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,650
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

What is the make and model number of the black box?

Are any other input boxes connected to the TV, e.g. a DVD player?

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TV Technician: Pete, Electronic Engineer replied 8 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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