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I have a Sony Bravia TV - model number appears to be KDL…

Customer Question
I have a Sony...

I have a Sony Bravia TV - model number appears to be KDL 40XBR N50 about nine years old. Using the remote to change channels The picture comes up and then will disappear after a few minutes. The sound remains on. Can this be repaired? But is it worth it????

Technician's Assistant: How old is your Bravia?

About nine years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Do not understand Menu or sources?inputs

Technician's Assistant: How long has this been an issue with your Bravia? What happened right before this?

About a month

Submitted: 7 months ago.Category: TV
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Answered in 3 minutes by:
11/29/2017
TV Technician: Louie, Technician replied 7 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

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Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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