TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

THIS OPEN BOX 40 INCH TV JUST PURCHASED SEVERAL DAYS AGO AND…

Customer Question
THIS OPEN BOX 40...

THIS OPEN BOX 40 INCH TV JUST PURCHASED SEVERAL DAYS AGO AND SET UP THIS MORNING ----- https://www.bestbuy.com/site/insignia-40-class-39-6-diag--led-1080p-hdtv/5712321.p?skuId=5712321 ---- SET AND RESET PICTURE A NUMBER OF TIMES TO GET CLEAR PICTURE ---- UNABLE TO DO SO --- JUST A LITTLE FUZZY BUT NOTICABLE AND ANNOYING TO ALL VIEWERS --- I SUSPECT THAT I RECEIVED THIS OPEN BOX TV THAT WAS RETURNED DUE TO SAME UNRESOLVABLE CLARITY ISSUE

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

POWER CORD, OF COURSE AND CABLE PUGGED INTO HDMI 1 FROM SPECTRUM HIGHEST SPEED CABLE BOX. SAME AS MY 2 YEAR OLD PHILIPS 55 INCH TV CONNECTED TO SPECTRUM DVR ... WHICH IS AND ALWAYS HAS HAD PERFECTLY CLEAR PICTURE--- NOTHING ELSE PLUGGED INTO THE INSIGNIA OR PHILIPS

Technician's Assistant: Was there a power outage recently?

NOPE LIVE IN CENTER OF A VILLAGE THAT HAS ALWAYS HAD GOOD SERVICE FROM SPECTRUM

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

NO .. I THINK I HAVE GIVEN THE USER FULL DESCRIPTION .--- UNLESS YOU HAVE SOMETHING ELSE TO ADD

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 18 minutes by:
11/29/2017
TV Technician: Nathan, Installer replied 4 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 29,051
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

If you bring up the tvs own menu screens, do those have the same problem of being fuzzy?

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 4 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own TV Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
No picture or sound. Says there is no signal. HDMI is there.
No picture or sound. Says there is no signal. JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: HDMI is there JA: Was there a power outage rece… read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
The hdmi slot is almost unreachable. Please help. Sharp
I am not receiving a signal without my hdmi cord connected … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I lost the scrws of my philips t.v stand. Need to know wich
For my philips t.v philips stand i need to know wich screws to get… read more
Harry
Harry
1,436 satisfied customers
It keeps going off and on. Philips 55pfl5601 2016. No it
I turned it on went to the home button and it flickered and started turning off and on. We have left it unplugged and it is still happening it start a month ago … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
Volume will not change. HDMI. This is a new TV...the volume
This is a new TV...the volume worked for a month to 6 weeks...then ceased working.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I have a 65UB9300 and I have a problem with the HDMI
I have a 65UB9300 and I have a problem with the HDMI connection . When the cable is connected there is no picture from my cable service. I have to directly connect the coaxial cable to the TV.. HD doe… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I use an HDMI cable to mirror this PC to my 49" HDMI TV,
I use an HDMI cable to mirror this PC to my 49" HDMI TV, works fine, but no audio. How to get the audio? what do I do? … read more
Nathan
Nathan
Installer
29,051 satisfied customers
No available input from any hdmi source. Philips 52PFL5704D
yes. just no input from any hdmi. 4 different sources connected, but no response from tv. NO SIGNAL on screen … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Mitsubishi lt55265 was working fine plugging pc into hdmi
Mitsubishi lt55265 was working fine plugging pc into hdmi port. but now hdmi ports all just show blue screen. i have reset everything. not an issue with pc as it works on other tvs. pc recognizes conn… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Can a 2000 year Philips television be connected to a
Can a 2000 year Philips television be connected to a computer? … read more
Harry
Harry
1,436 satisfied customers
How many HDMI outlets are on the Plasma Tv? Panasonic. It is
Panasonic . It is hanging on TV bracket. I cannot see the model number. We bought it around 2001 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
There are vertical lines in the center of it. Philips 55. It
There are green vertical lines in the center of it … read more
Nathan
Nathan
Installer
29,051 satisfied customers
The HDMI capability on all 3 HDMI outlets on my Vizio TV are
The HDMI capability on all 3 HDMI outlets on my Vizio TV are not working. What should i do? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
HDMI cable is in the HDMI 1 position but not working.
HDMI cable is in the HDMI 1 position but not working. Something that says ViA is on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I purchased an HDMI cable along with an Apple HDMI to
I purchased an HDMI cable along with an Apple HDMI to Lighting adapter so I can view shows from my Ipad. It worked fine for a couple of days then all of the sudden it stopped working. I've tried unplu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
DVD not showing on any hdmi inputs but laptop with hdmi
DVD not showing on any hdmi inputs but laptop with hdmi cable works fine. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Philips TV 46PFL3608/F7 turns on, shows the philips logo
Philips TV 46PFL3608/F7 turns on, shows the philips logo then turns off … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I can not switch the input to HDMI, Philips flattv 37 inch I
Philips flattv 37 inch I was able to get the menue and click to HDMI but do not know how to save that setting … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x