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I have no sound on my tv. Hdmi

Customer Question
I have no sound...

I have no sound on my tv

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

Hdmi

Submitted: 7 months ago.Category: TV
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Answered in 3 minutes by:
11/29/2017
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,255
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

Please begin by re-booting any satellite or cable box you may be using AND the TV by un-plugging both from wal-power wait 5 mins then re-plug back in again,let me know if there is any change in the situation please

Anthony

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Customer reply replied 7 months ago
Okay
TV Technician: Anthony_Infotech, Technician replied 7 months ago

OK I will await your response take your time with it

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Customer reply replied 7 months ago
Just unplugged tv
TV Technician: Anthony_Infotech, Technician replied 7 months ago

Unplug BOTH the TV and any satellite or cable box

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Customer reply replied 7 months ago
Oh okay
Customer reply replied 7 months ago
Unplugged cable box
Customer reply replied 7 months ago
It’s been 5 mins for tv I’ll wait a few more mins for cable box
TV Technician: Anthony_Infotech, Technician replied 7 months ago

OK

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Customer reply replied 7 months ago
Getting ready to plug everything back right now
Customer reply replied 7 months ago
Just plugged all back
TV Technician: Anthony_Infotech, Technician replied 7 months ago

OK please do that let me know the results,give a few mins for everything to boot up

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Customer reply replied 7 months ago
Okay tv back still no sound
Customer reply replied 7 months ago
Are you there
TV Technician: Anthony_Infotech, Technician replied 7 months ago

OK next check do you have another input to try like a DVD player?

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

If you dont have another input and have a streaming service like netflix that will be OK

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

We need to eliminate the box as the cause you see

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Customer reply replied 7 months ago
I’ve tried both my DVR and my ROKU no sound on them either
TV Technician: Anthony_Infotech, Technician replied 7 months ago

Ahh OK then the TV is to blame, you have checked in the audio menus that the sound for the speakers has not accidentally been switched OFF,if so then you have a problem with the sound amp mounted on the main-board,let me know

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Customer reply replied 7 months ago
Okay I’ll check give a min I have to take me dog out
TV Technician: Anthony_Infotech, Technician replied 7 months ago

No problem I will be here

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Customer reply replied 7 months ago
Okay I’m back
TV Technician: Anthony_Infotech, Technician replied 7 months ago

Let me know about what I asked thanks

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Customer reply replied 7 months ago
Okay everything looks good
TV Technician: Anthony_Infotech, Technician replied 7 months ago

How old is the set please?

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Customer reply replied 7 months ago
4 years old
Customer reply replied 7 months ago
Should I reset the factory setting
TV Technician: Anthony_Infotech, Technician replied 7 months ago

Yes you can try that however I dont old much hope for it but yes try

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

I do need time to check data and type thanks

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Customer reply replied 7 months ago
Okay nothing is working
Customer reply replied 7 months ago
What next
TV Technician: Anthony_Infotech, Technician replied 7 months ago

Bad mainboard

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Customer reply replied 7 months ago
What does that mean
TV Technician: Anthony_Infotech, Technician replied 7 months ago

The audio amp is mounted on the mainboard so this board will need to be replaced

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

I am afraid the sound amplifier mounted on the main-board is bad so its the main-board that will need to be replaced,if you think you can do this work yourself please let me know I will provide all the necessary info to do that, if you are not comfortable with that you will need a tech www.tvrepairpros.com will locate a tech in your area .

I am sorry this is not something easier,let me know if you need more help

Anthony

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Customer reply replied 7 months ago
Where do I go to do that and how much will it cost me
Customer reply replied 7 months ago
Is it cheaper to buy a new one
TV Technician: Anthony_Infotech, Technician replied 7 months ago

yes its still the main-board bad and yes what you need to do is get the back off the set,locate the mainboard its the one with all the INPUTs like HDMI attached,remove the board and get its partnumber found on the board itself,using this partnumber go to www.shopjimmy.com first for it

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

Cost of mainboard around $100

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TV Technician: Anthony_Infotech, Technician replied 7 months ago
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TV Technician: Anthony_Infotech, Technician replied 7 months ago

Its relatively easy to do this once you have the back of the set OFF

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Customer reply replied 7 months ago
If I have someone do it for me how much would the labor cost
TV Technician: Anthony_Infotech, Technician replied 7 months ago

If you mean a tech that is when it starts to escalate likely $250

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Customer reply replied 7 months ago
Okay thank you for your help!
TV Technician: Anthony_Infotech, Technician replied 7 months ago

Your Welcome if yo need more help let me know

A positive rating at this point is welcome 3 to 5 stars with the rating bar of stars at the top of the page thank you,the site will then release a payment to me thanks again,note question remains open for 30 days
Anthony

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