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Black lines running vertically down the left hand side of…

Customer Question
Black lines running vertically...

Black lines running vertically down the left hand side of the tv, with white light forming down one end.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Im guessing it could be since 2011

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works

Technician's Assistant: How long has this been an issue? What happened right before this?

It happened i guess a year ago but was a simple fix of just turning the TV off and then on again, but now its just happned again.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Ill give the model number.

Submitted: 7 months ago.Category: TV
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Answered in 58 minutes by:
11/29/2017
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,238
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

Could you please get me the model number found on the back of the set thank you

Anthony

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Customer reply replied 7 months ago
Ok it is Model: UA46ES7100M
TV Technician: Anthony_Infotech, Technician replied 7 months ago

Would it be possible for you to upload a photo of this using the "add files" button?if not that is OK

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TV Technician: Anthony_Infotech, Technician replied 7 months ago
If you can't upload a photo that is fine however I still need to ask for more info,if you press the menu button of the sets own remote control are the lines over the menu?Anthony
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