TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

It has a big red X in the middle of it. I got it in 2014, it…

Customer Question
It has a big...

It has a big red X in the middle of it

Technician's Assistant: What's the brand and model number of your TV? How old is it?

I got it in 2014, it is a 70 inch I am a female so I don't know much else

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Only when I put on the input that my cable is to come thru

Technician's Assistant: How long has this been an issue? What happened right before this?

Just this morning

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

This is all I know

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
11/28/2017
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,309
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 7 months ago

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We woke up this morning and there is a big red X on the
we woke up this morning and there is a big red X on the screen … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Trying to turn the internal speakers off so I can watch
trying to turn the internal speakers off so I can watch movies with headphones … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Rusty, got another problem for you. You assisted me with
Rusty, got another problem for you. You assisted me with tracking down a cable problem (that "order" began on March 28 if that helps you any) and now I've got something different.I've lost most of my … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Had a new floor installed last week. Had to disconnect TV
Had a new floor installed last week. Had to disconnect TV and move it. When we got home, we put the TV back and the color is all screwed up. Can't seem to get it resolved. … read more
Shahid
Shahid
Technician
13,309 satisfied customers
Our power went out minute and now I have a black screen
Our power went out for 1 minute and now I have a black screen with a big red X in the middle What s wrong? How can I fix I?… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Hello euro-pro. I have a Samsung PN58C550G1FXZA. Serial #
Hello euro-pro. I have a Samsung PN58C550G1FXZA. Serial # XXXXX Z1N63CK7301122E. Version UY01. I had purple horizontal banding in upper half of display for quite sometime (nearly a year) when source h… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I recently bought an LG 50LN5100 UB LED TV that has only an
I recently bought an LG 50LN5100 UB LED TV that has only an optical audio output for connection to my older amplified sound system which has only a 3.5mm headphone type plug for an input. I bought a "… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
i have a sharp 70 inch lcd it has 2 vertical lines on left
i have a sharp 70 inch lcd it has 2 vertical lines on left side about one inch from side one red one yellow is this a big problem or will nothing else happen can this be repaired… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Hi. Recently we had a lightning strike that appears to have
Hi. Recently we had a lightning strike that appears to have come in through directv wiring. Two TVs (small and irrelevant) do not power up. The three 60-70 inch that I have power up and all the button… read more
alr3d
alr3d
owner
High School or GED
764 satisfied customers
My moms Samsung TV (Series 6000, purchased in Dec 2011) is
My mom's Samsung TV (Series 6000, purchased in Dec 2011) is wonderful....however when we try to watch DVD's there is a VERY loud background Buzzzzz sound that drowns out the sound from the DVD. As I t… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
One of my tvsis out. All that was on screen was the word
one of my tvsis out. All that was on screen was the word U-verse and a white circle going round and round. I unplugged the u verse box and plugged it in. A gear came on screen in the middle and a soli… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
my a vizio vw42L AV1 and AV2 dont recognize my xbox360 or
my a vizio vw42L AV1 and AV2 don't recognize my xbox360 or video camera, i get the "retriving data" message.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a LN52A850 and when I turned it on this morning there
I have a LN52A850 and when I turned it on this morning there is a big red X in the middle of the sceen. My other TV in another room is working fine, so I know it isn't the cable. At one point it had a… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
after not having had a TV for 30 years, i now have a pioneer
after not having had a TV for 30 years, i now have a pioneer flat screen (model PDP 427 -1HD) and a samsung DVD/VCR player (can't find a model type). with three remotes! i can't figure out how to watc… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Hey Dan since you are online I have another couple of sets
Hey Dan since you are online I have another couple of sets I'm working on. I have a question aout a maxent monitor and a vizio 42 inch plasma.… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a new sony KDL-37L4000 connected to Dish Net.I have
I have a new sony KDL-37L4000 connected to Dish Net.I have 2 other TV,S.They very clear.My new Sony has a snowy picture.What is the problem?… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a 2 1/2 year old 46 inch Samsung LCD 720 TV. The picture
I have a 2 1/2 year old 46 inch Samsung LCD 720 TV. The picture when hooked up to the DVD player is perfect. When hooked up to the Satelite, it has lines up and down. When hooked up to the antenna, it… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a Panasonic plasma HD tv, TH42PX50U. Its connec
I have a Panasonic plasma HD tv, TH42PX50U. It's connected to a DirecTv PVR. Everything (all "on" & I have audio) is working fine except that I have no picture. Input is where it should be at HDMI DBS… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x