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My new Samsung 4k mu8000 one connect will not drive my visio…

Customer Question
My new Samsung 4k...

My new Samsung 4k mu8000 one connect will not drive my visio optical sound bar used on another visio tv (worked fine there).

Technician's Assistant: What Samsung model do you have? How old is it?

8series mu8000 49"

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes and yes

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

It's brand new, just out of the box today.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Should I get a Samsung sound bar - is a visio sound bar not compatible with the Samsung 4khdr extreme I have?

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
11/28/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,347
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

What type of connection are you using between the sound bar and the TV?

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TV Technician: Pete, Electronic Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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