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My phone wont shut off, Galaxy S8, Just happened as I was…

Customer Question
My phone wont shut...

My phone wont shut off

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Galaxy S8

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Just happened as I was going to be I press the button to get the screen with the three icons power off, restart and emergency and when I hit power off or restart nothing happens'

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I dont think so

Submitted: 8 months ago.Category: TV
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Answered in 12 minutes by:
11/28/2017
TV Technician: Viet - TV Tech, Technician replied 8 months ago
Viet - TV Tech
Viet - TV Tech, Technician
Category: TV
Satisfied Customers: 41,240
Experience: Skills with TV Configurations
Verified

Hi,
I'm sorry about the issue. On your Galaxy S8 phone, please press and hold at the same time both the Power and Volume Down buttons for at about 8 seconds and check.

- Does that do anything? What's showing on your phone's screen now?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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TV Technician: Viet - TV Tech, Technician replied 8 months ago

What happens when you keep holding both the Power and Volume Down buttons on your at the same time for a long time, like for about eight seconds?

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TV Technician: Viet - TV Tech, Technician replied 8 months ago

How is it going?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Category: TV
Satisfied Customers: 41,240
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Experience: Skills with TV Configurations

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