TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The screen went black then shortly after, the sound went…

Customer Question
The screen went black...

The screen went black then shortly after, the sound went off. Can't get any picture or sound now.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

We have a DVD player plugged in only.

Technician's Assistant: Was there a power outage recently?

No

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
11/27/2017
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,305
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 7 months ago

I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.
1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Ask Your Own TV Question
Customer reply replied 7 months ago
Model # is CH5DE00557We are streaming on a Roku device, and the problem occurs on all video input sources
TV Technician: Shahid, Technician replied 7 months ago

CH5DE00557 seems serial number, please find model number of TV.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
30-60 sec after I turn on the TV, the picture goes black. I
30-60 sec after I turn on the TV, the picture goes black. I turn it off for a min and turn back on. I do this 2 or 3 or 4 times and then it is "warmed-up" and stays on. However, sometimes while watchi… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
When I turn on my my TEAC LE40UBFHD the light shows up but
Hi Pearl, when I turn on my my TEAC LE40UBFHD the green light shows up but the picture does not come on occasionally. Its temperamental. What is there to do. Tks … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Vizio TV comes on and is receiving the cable signal but
Hi my Vizio TV comes on and is receiving the cable signal but there is no picture. There is also a hissing sound. I have only had the tv for 3 and a half months old. When there has been a picture for … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My toshiba flat screen lost picture but still has sound. I
My toshiba flat screen lost picture but still has sound. I switched the HDMI cable and put it in HDMI 2. Picture displayed for about 10 minutes and the went black again but still has sound. What does … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a Sony Bravia 46EX500 tv. A couple days ago we turned
I have a Sony Bravia 46EX500 tv. A couple days ago we turned the tv on and a white sreen/black letters menu appeared (looked like a computer screen). I somehow exited out of it, and now we have no sou… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Toshiba TV, model number 46SL4120. It is just over
I have a Toshiba TV, model number 46SL4120. It is just over a year old. While watching television the picture went out. We have turned the tv off and back on and get black screen with sound, but no pi… read more
Daniel
Daniel
Electrical Engineer
Bachelor's Degree
1,072 satisfied customers
we bought our tv abaut 2 years ago its 42 inch hd the proplem
we bought our tv abaut 2 years ago its 42 inch hd the proplem we are having is that the picture goes fuzzy like we loss the satelite plus the screen goes black, than it comes back and the picture is d… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Sony Bravia TV Model KDL 46V2500 doesnt have a picture but
Sony Bravia TV Model KDL 46V2500 doesn't have a picture but has sound. My daughters watched a DVD and the next time I went to watch TV just had black screen. THought it had something to do with the re… read more
Shahid
Shahid
Technician
13,305 satisfied customers
I have a sanyo 32tv i'm trying to play a sony dvd player i'm
i have a sanyo 32tv i'm trying to play a sony dvd player i'm getting sound but no picture. what do i need to make them play i lost my manuel… read more
Louie
Louie
Technician
3,022 satisfied customers
We have a TX-LR552 AV Receiver. We have sound but no picture
We have a TX-LR552 AV Receiver. We have sound but no picture and can't seem to get the picture back. What do you suggest? Thanks!… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a Vizio E420VT TV and recently purchased a Sony DVP-SR200P
I have a Vizio E420VT TV and recently purchased a Sony DVP-SR200P DVD player with 3-wire connectors. I've tried to follow the instructions and have tried all combinations of connection. The DVD player… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have an Element ELCHW321 that has worked great for almost
I have an Element ELCHW321 that has worked great for almost 2 years. Tonight the picture went black but the sound was fine. If I turned the TV off and then on again the picture was fine until the next… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
After an hour of use thin black lines appear across the screen
After an hour of use thin black lines appear across the screen progressing until picture is lost completely to a black screen. Picture reappears briefly and then lines start again, the sound stays so … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
the little green lite located at the bottom rh side of the
the little green lite located at the bottom rh side of the the tv keeps on flashing for about 10 to 30 mins but does not go on --any ideas… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a Toshiba Theaterview television. Shortly after turning
I have a Toshiba Theaterview television. Shortly after turning the unit on, a black box appears in the center of the screen covering about 90% of the screen. I can see action around the perimeter of t… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Olevia Model 237T has an intermittent black screen but the
Olevia Model 237T has an intermittent black screen but the power stays on. Timing for the blackout is unpredictable, ranging from 1 seccond to minutes. Shutting off the TV and on again usually solves … read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
I have a Sylvania 26 inch digital LCD TV, model 6626LCT. 5
I have a Sylvania 26 inch digital LCD TV, model 6626LCT. 5 minutes after turnig tv on, the screen would go blank follow shortly by the sound. After a few more minutes the power would shut completely o… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a 65 inch HD 1080 mitsubishi tv. I just recently moved
I have a 65 inch HD 1080 mitsubishi tv. I just recently moved and the tv is showing a blue screen. The projectors are showing blue green and red when I hold my hand over the lens. It was working when … read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x