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I have had it a year with no problems. Now I can get sound…

Customer Question
I have had it...

I have had it a year with no problems. Now I can get sound through my lg soundbar with smart tv wifi, but no sound with HDMI. using optical. no change in settings and worked fine before

Technician's Assistant: What LG model do you have? How old is it?

65EG9600. one year old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu seems fine

Technician's Assistant: How long has this been an issue with your LG? What happened right before this?

Over past couple of months, sometimes I would need to toggle between netflix and HDMI to get cable sound (HDMI). Today that does not work

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
11/27/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,347
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago
Please reply and let me know if you still need assistance with this.
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Category: TV
Satisfied Customers: 20,347
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Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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