TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

New vizio connected get no picture, have direct tv get no…

Customer Question
New vizio connected get...

New vizio connected get no picture, have direct tv get no sat.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Hdmi plugged to tv

Technician's Assistant: Was there a power outage recently?

No

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 39 minutes by:
11/27/2017
TV Technician: hongkongpom, Cable TV Installer replied 6 months ago
hongkongpom
hongkongpom, Cable TV Installer
Category: TV
Satisfied Customers: 1,405
Experience: State Of Hawaii Certified Cable TV installer
Verified

Hello there with the Satellite box connected to the TV's HDMI port you just need to select that particular HDMI port using the TV's remote control. Look for a button saying "Source" or "Input".

If you have done then and you now turn on the sat box and change it to a channel of your choice, what do you see on the TV screen please? Do you see an error message or a black/blue screen? Do you hear anything through the TV's speakers?

Because you haven't listed your TV's model I can't look up the manual for you.

Ask Your Own TV Question
Customer reply replied 6 months ago
input shows satellite, error msg no signal-satellite. no sound, model D50f.
Customer reply replied 6 months ago
i'm going to sign off, will get with vizio people in morning. do not want the service any more.
TV Technician: hongkongpom, Cable TV Installer replied 6 months ago
Hello the problem sounds like it's the Satellite box or signal being received rather tgan a problem with your Visio TV. Please make sure that the cacle from the dish is tightly installed. Then turn off and unplug the Satellite box from the electricity & wait for 60 seconds. Then plug tge box back in & it will do a channel search. After that you should have a picture.
Ask Your Own TV Question
Customer reply replied 6 months ago
Thanks
TV Technician: hongkongpom, Cable TV Installer replied 6 months ago

Hello please rate my service with at least 3 stars to that I can be paid for my time thank you

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask hongkongpom Your Own Question
hongkongpom
hongkongpom
hongkongpom, Cable TV Installer
Category: TV
Satisfied Customers: 1,405
1,405 Satisfied Customers
Experience: State Of Hawaii Certified Cable TV installer

hongkongpom is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My remote control only works on volume, mute and on and off.
My remote control only works on volume, mute and on and off. I put new batteries and same thing. How do I get a replacement remote control for the Model un46f7100?… read more
stevenl1469
stevenl1469
26 satisfied customers
Unable to use remote control. EN40EH5300FXZA. None from
Unable to use remote control JA: What is the model of your TV? Customer: EN40EH5300FXZA JA: What menu options can you access, if any? Customer: none from remote contro JA: Anything else you want the T… read more
Nathan
Nathan
Bachelors of Science
1,464 satisfied customers
Is it possible to purchase a replacement remote control for
Is it possible to purchase a replacement remote control for our television and if so what information is required and where can it be purchased? … read more
Nathan
Nathan
Bachelors of Science
1,464 satisfied customers
I have misplaced my Panasonic tv remote control. I'm trying
I have misplaced my Panasonic tv remote control. I'm trying to use the controls on the side of the tv to change the hdmi setting and not able to do do … read more
Nathan
Nathan
Bachelors of Science
1,464 satisfied customers
I appears I need a new remote control for my tv. After
I appears I need a new remote control for my tv. After changing batteries and making sure they were installed correctly the remote continues to not operate. I am unable to turn the tv off and on and w… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
42 inch tv remote control "mute" stopped working. The remote
42 inch tv remote control "mute" stopped working. JA: Are all the cables at the back of your TV connected tightly to the right sockets? Customer: yes, the remote works fine, except for "mute" JA: What… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My satellite antenna is having trouble finding satellites;
My satellite antenna is having trouble finding satellites; and once found, it loses the signal … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Remote control not working have tried all suggestions and
Remote control not working have tried all suggestions and still not working. … read more
Nathan
Nathan
Bachelors of Science
1,464 satisfied customers
I want to buy a Sony remote control. It is a really
I want to buy a Sony remote control. It is a really simplified remote. (My husband is handicapped and this is the only one he can use with only one hand). Sony is the name and the numbers are: RM-EZ4 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Lost the remote control and the two plastic legs needed to
Lost the remote control and the two plastic legs needed to make then Tv stand. Were can find replacements? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
The remote control won't work with the tv even though the
the remote control won't work with the tv even though the sky remote is its a sony tv the remote is a RMT-TX102D … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My remote control is not functioning. The only way to switch
hi, my remote control is not functioning. The only way to switch off is to unplug. I have changed the batteries but it has made no difference. I can't even change the volume. help. It's me again perha… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I'm having trouble with my samsung remote control. For
I'm having trouble with my samsung remote control. For instance, when I wanted to find out information about my TV. It will let me go to Settings, but ends up on Picture and will not let me scroll dow… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Remote control will not switch to the input for the.
Remote control will not switch to the input for the … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Need to buy a replacement remote control for model # Samsung
need to buy a replacement remote control for model # … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
It is stuck on 1 channel. The remote control isn't working.
It is stuck on 1 channel. The remote control isn't working. Ive replaced the batteries in remote control but nothing happening. Thinly way to turn off is by pulling plug into TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
I had to replace the remote control and can't connect to the
I had to replace the remote control and can't connect to the tv … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My remote control doesn't work. Remote control will not
My remote control doesn't work JA: What is the model of your TV? Customer: remote control will not work JA: What menu options can you access, if any? Customer: control will not do anything JA: Anythin… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x