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Heard a loud pop. Tv shut off and won't turn back on. Red…

Customer Question
Heard a loud pop...

Heard a loud pop. Tv shut off and won't turn back on. Red light on lower right corner of tv blinking twice then paused then repeats.

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

As far as I know. Has been working since March

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

I think HDMI. I'm 66 years old and don't know much about this.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Only getting network tv. Have an Ematic hooked up.

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
11/26/2017
TV Technician: Mike G., Technician replied 8 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,599
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 8 months ago

Are you able to get the model number off the back of the tv?

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Customer reply replied 8 months ago
Is there anyway we can talk on the phone?
TV Technician: Mike G., Technician replied 8 months ago

I am not available by phone, but we can continue our chat.....

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Customer reply replied 8 months ago
Can't read model number even with magnifying glass. It is a 58 in. Tv that has been dicontinued. About a year old.
Customer reply replied 8 months ago
Is someone available that can talk on the phone?
TV Technician: Mike G., Technician replied 8 months ago

Sorry I can't talk by phone and we need more clarification on the tv.

-What brand?

-is it LED or LCD or Plasma or?

-What is the purchase date and was it NEW or refurbished?

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Customer reply replied 8 months ago
Samsung. LED
Customer reply replied 8 months ago
It was new. Don't know purchase date
TV Technician: Mike G., Technician replied 8 months ago

It's in your best interest to know the purchase date of your tv because that determines if the tv is under warranty.

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Customer reply replied 8 months ago
I realize that. I could probably find out from where I bought it. Thought I could find out something today. Obviously wrong. The tv didn't shut off immediately. Stayed on for about 5 minutes.
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,371
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Do you need more help with this? I can help you here, or by phone, if you prefer, just let me know.

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