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I have everything working EXCEPT my access to Netflix. I've…

Customer Question
I have everything working...

I have everything working EXCEPT my access to Netflix. I've watched many Netflix movies, but this weekend I get a NW-1-19 code. I have chatted with Netflix, with my internet provider. I have unplugged, reset, etc BUT nothing is bringing back Netflix! Help

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

Yes - NW-1-19

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes, tried all that. Everything in the sytem: computer, TV, telephone all work fine. My issue is only with Netflix.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No. Thanks Pearl!

Submitted: 7 months ago.Category: TV
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Answered in 28 minutes by:
11/26/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,387
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

NW-1-19 usually indicates a network problem that is preventing your device from reaching the Netflix service.

Can you access any other apps or internet services using the device?

Can you access the internet using a different device and test your internet connection speed at https://www.verizon.com/speedtest/ and let me know the results?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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