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My tv screen has gone dark? Still got sound. HDMI from the…

Customer Question
My tv screen has...

My tv screen has gone dark? Still got sound

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

HDMI from the cable box

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

It also has a ethernet cable connected direct from service

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
11/26/2017
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,870
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you please tell me the model number, found on a sticker on the back of the tv?
Are you able to see the TVs own menu screens at all?

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Customer reply replied 7 months ago
model UN60j6200
TV Technician: Nathan, Installer replied 7 months ago

Are you able to see the samsungs own menu screens at all?

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