TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Samsung Smart TV not working, Netflix, Amazon, Spotify and…

Customer Question
Samsung Smart TV not...

Samsung Smart TV not working, Netflix, Amazon, Spotify and Pandora

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

No

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Earlier today both

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 10 hours by:
11/26/2017
TV Technician: jeffreybongers, Network Administrator replied 7 months ago
jeffreybongers
jeffreybongers, Network Administrator
Category: TV
Satisfied Customers: 955
Experience: Extensive experience administrating and developing LAN and WAN network enviroments.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own TV Question
TV Technician: jeffreybongers, Network Administrator replied 7 months ago

Understood.

What is the model of your Samsung smart tv?

Is the tv connected through a network or wifi connection?

Kind regards,

Jeffrey

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I've had the smart tv for a while. We moved and hooked up to
I've had the smart tv for a while. We moved and hooked up to a new wireless. Can't seem to get amazon prime … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My tv wont connect to the internet. I have unplugged the
Hi! My tv wont connect to the internet. I have unplugged the router and plugged it back in, I've put the password ***** many times, and my other WiFi devices aren't having issues. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
We have Samsung tv with smart hub. Can I get Amazon on it.
We have Samsung tv with smart hub. Can I get Amazon on it … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have smart tv & can not get torch music on it what is
I have smart tv & can not get torch music on it what is going on, I have a Samsung 55 in tv I got it maybe in 2014, I had torch music up until last monthy … read more
Harry
Harry
2,054 satisfied customers
I can't get amazon prime on my smart tv. Samsun Smart TV
The tv works. I can get netflix, but not Amazon Prime … read more
Harry
Harry
2,054 satisfied customers
We have lost pandora on our family room Samsung smart tv. I
We have lost pandora on our family room Samsung smart tv. I have it working on our Samsung smart tv on our patio 25 feet away. My cell is(###) ###-####… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Chat ID 4Sampritrchard295807025, was disconnected. My Amazon
Chat ID 4Sampritrchard295807025, was disconnected. My Amazon app is frozen and cannot bear moved with the remote. Was cut off last chat not able to reply as it would not accept my reply … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just bought a Vizio HR4 55" smart TV. It came with what
I just bought a Vizio HR4 55" smart TV. It came with what some might call a remote, but it has to words on it, just figures. I want to connect to Pandora, Netflix, Hulu. I have accounts with them all.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
We own a 65-inch Samsung Smart TV (approximately 3 years old
We own a 65-inch Samsung Smart TV (approximately 3 years old now) and have had issues practically since the get-go with streaming Amazon prime videos. All software is up to date and I've had contact w… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Amazon Video app will not work. Samsung 50" Class Slim 4K
Samsung 50" Class Slim 4K HDR Ultra HD LED Smart TV MODEL: UN50KU6300 MPN: UN50KU6300FXZA Just bought it a few weeks ago … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Our 50L3400UC will not receive Netflicks. Toshiba LED model
our 50L3400UC will not receive Netflicks. JA: What kind of computer do you have? Customer: Toshiba LED model 50L3400UC JA: Have you installed any updates recently? Customer: No JA: Anything else you w… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a smart TV (Sharp) but it only has Netflix. I would
I have a smart TV (Sharp) but it only has Netflix. I would like to add Amazon … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Netflix plays part of show stpops to reload and stops about
netflix plays part of show stpops to reload and stops about a fourth of the way goes no farther… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have Nexflix on my smart tv but it says it cannot connect.
I have Nexflix on my smart tv but it says it cannot connect. It shows a green arrow for internet connection but red x on all Netflix servers. I get Netflix on Ipad, Iphone and computer so how to fix. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't get spotify to play on my tv. I have the premium package
I can't get spotify to play on my tv. I have the premium package the TV is a 60" Samsung Un60f8000bf. I open the app from the menu but I just get the logo with no menu. The screen is mostly blank with… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The input button on my Samsung Smart TV remote no longer provides
The input button on my Samsung Smart TV remote no longer provides access to various inputs such as Netflix, Pandora, Blue Ray player, etc. It used to do that. When I press it it simply changes the dim… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I subscribe to premium Spotify but it does not appear on the
I subscribe to premium Spotify but it does not appear on the Spotify app on my samsung smart tv. It only shows basic Spotify. How can I get my premium Spotify on the tv… read more
Eng. Andres
Eng. Andres
Bachelor\u0027s Degree
911 satisfied customers
I have a KDL60EX723 TV that I am trying to register for Netflix
I have a KDL60EX723 TV that I am trying to register for Netflix and Pandora. (I have already completed the product registration). When I follow the instructions on your website, it says to navigate to… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x