TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

While watching picture goes off then comes back after HDMI…

Customer Question
While watching picture goes...

While watching picture goes off then comes back after HDMI wide comes on

Technician's Assistant: What's the brand and model number of your TV? How old is it?

VIZIO E320i-B2

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your E320I-B2? What happened right before this?

Couple of weeks

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 day by:
11/26/2017
TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,625
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Customer reply replied 7 months ago
It happens in the morning & later at night
TV Technician: Harry, Customer Service replied 7 months ago

Does it not happen in the afternoon time?

Ask Your Own TV Question
Customer reply replied 7 months ago
not so much
we are not at home right now
TV Technician: Harry, Customer Service replied 7 months ago

When it goes away -- Is it gone for only a couple of seconds?

Ask Your Own TV Question
Customer reply replied 7 months ago
just so you miss a couple of words
TV Technician: Harry, Customer Service replied 7 months ago

Does that happen as soon as you turn on the channel?

Ask Your Own TV Question
TV Technician: Harry, Customer Service replied 7 months ago

Yes, that is normal because it is switching to the HD channel.

Ask Your Own TV Question
Customer reply replied 7 months ago
depends on the time of day
TV Technician: Harry, Customer Service replied 7 months ago

Yes, that is normal because it is switching to the HD channel.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a 42 inch Vizio Smart TV. While watching it, the
I have a 42 inch Vizio Smart TV. While watching it, the screen will go black for a few seconds. It has been doing this for a week. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Keeps going to no signal. Vizio e55 do. Couple years.
Yes. Everything works then after a while while watching a show it goes to no signal. Usually in few seconds to a ninute or so it comes back on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Turn on Vizio and picture and sound then pictures goes out.
Turn on Vizio and picture and sound then pictures goes out. Have tried power off from wall, etc. but still no picture. … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Vizio TV, Model E550i-B2. There is no picture; no
I have a Vizio TV, Model E550i-B2. There is no picture; no LED lights visible thru back vents. There is Sound. What is wrong? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Vizio E550i-B2 that is 4 years old. Picture stays
I have a Vizio E550i-B2 that is 4 years old. Picture stays on for about 30 minutes then goes out and all there is is sound? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a Vizio E320i-A0 tv. I want to use it as a monitor
I have a Vizio E320i-A0 tv. I want to use it as a monitor for my PC. I attached it to the tower with a cable that used a HDMI connection to the tv. After it was attached, the tv said "no signal". What… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a55 inch Vizio M552i-B2 and am trying to get a
I have a55 inch Vizio M552i-B2 and am trying to get a complete picture on the screen. Am watching a football game and the information box (score,down,etc) is only showing the right side line of the bo… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
TV model E320i-B2 will not turn on. Power indicator light
TV model E320i-B2 will not turn on. Power indicator light comes on but fades … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Vizio tv 32 in. is 3 years. We are having problems with
my Vizio tv 32 in. is 3 years. We are having problems with the screen turning green, then gray and then black and then a bar comes up saying acquiring signel an then a bar saying it is downloading and… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a fuzzy screen when trying to watch cable tv. But
I have a fuzzy screen when trying to watch cable tv. But have a great screen when watching DVDs movies through hdmi cable. We've trouble shooted and tried another tv on this same cable and it's in the… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Vizio P552uI-B2 that I purchased about 8 months
Hi, I have a Vizio P552uI-B2 that I purchased about 8 months ago. Upon first turn on the picture was very unnatural and I was ready to return it until I found an article on Cnet about how to calibrate… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have ordered a Vizio E320i-B2 smart TV with full array LED
I have ordered a Vizio E320i-B2 smart TV with full array LED and wifi....do I also need the Blu-ray player I am going to purchase to be wifi? If so, what brand do you recommend?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I bought a new 32"Visio smart TV. I connected to internet via
I bought a new 32"Visio smart TV. I connected to internet via wireless control. Once on and watching netflix, it would power down after 10 min or so. I checked settings and found a setting in "Timers"… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My new Vizio keeps resetting to wide picture, cool, etc. when
My new Vizio keeps resetting to wide picture, cool, etc. when I set to normal rather wide it keeps going back to wide. Ideas?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Vizio model e400i-B2, just purchased. Screen says no signal
Vizio model e400i-B2, just purchased. Screen says no signal and when I cursor through the inputs, all that comes back is " no channels in master list. Candidly, I am not sure I have connected properly… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My TV is not working right. Sometimes it stays on a commercial
My TV is not working right. Sometimes it stays on a commercial while another one is on. The screen goes blank and there is a lot of pixels. I talked to a rep. a couple weeks and she reset my cable box… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
We are trying to get a full screen picture while playing xbox.
We are trying to get a full screen picture while playing xbox. There is no Wide button on the top or our remote.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
While watching two week old HD, LCD TV screen went blue. Comcast
While watching two week old HD, LCD TV screen went blue. Comcast cable box is new. How do I fix it? Comcast missed appt today, sending an "outside guy", and wants me to wait 5 days, as I did before to… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x