TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Our TV speakers no sound. No all was working well and now no…

Customer Question
Our TV speakers no...

Our TV speakers no sound

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No all was working well and now no sound

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 7 months ago
SONY 4K model XBR-49X700D
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 22 minutes by:
11/25/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,540
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

By far the most common cause of this problem, is a glitch in the cable box processing.

Please follow the steps below:

1) Shut the TV off, and then disconnect the cable/SAT box AND the TV from power (unplug their power cords).

2) If using an HDMI cable, disconnect and reconnect the HDMI cable on both ends when the cable box is unplugged from power (make sure it's secure on both ends).

3) Press and hold the power button on the TV itself (not the remote) for 10 full seconds while the set is unplugged, then release the power button.

4) Plug the cable box AND the TV back into power, then turn the TV on and attempt to watch a program.

This should restore the sound. However if it does not, then please try another source- such as a DVD player on the TV and see if that has sound. This tells us whether or not the TV, or the cable/SAT box itself is causing the problem.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

Were you able to try those steps? Are you still having the same problem?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,540
47,540 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have Sony XBR 800B $K TV. The screen suddenly becpmes half
I have Sony XBR 800B $K TV. The screen suddenly becpmes half white and the other half black. And no sound. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
How do i get the demo screen off my tv. 1.5 years old. sony
ill be watching tv and the demo screen pops up with ballons … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Want to connect a wireless headphone (Sony) aperatus to my
Want to connect a wireless headphone (Sony) aperatus to my 46 in samsung t.v. … read more
Aric
Aric
Technician
Run A/V and repair business for over
47,540 satisfied customers
My Sony smart tv tells me I have a connectivity issue but.
My Sony smart tv tells me I have a connectivity issue but … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Set to surround sound mode. No remote. How can I change the
Set to surround sound mode. No remote. How can I change the setting. Home theater system went down … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Sony 4K TV and would like to know how to reduce the
I have a Sony 4K TV and would like to know how to reduce the background music when I watch a program. I am unable to hear the dialog. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I have purchased a Sony XBR49X850B a while ago. Is it
I have purchased a Sony XBR49X850B a while ago. Is it adaptable for 4K As Directv says it's not? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a flat 50 inch screen TV when I push the power button
I have a flat 50 inch screen TV when I push the power button ligts stays on but I have a screen it's completely blank no video or sound… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Xbr 55"850D got latest update monday and it killed my 5.1
xbr 55"850D got latest update monday and it killed my 5.1 sound output from Netflix. Called sony spent over an hour on the fone and had to factory reset killing all my custom settings. STILL no no 5.1… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I just bought a Sony 75 4k 940D. I need Information on using
I just bought a Sony 75 4k 940D. I need Information on using a Wall Mount Braket … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,302 satisfied customers
I think the soundbar is set up OK. I get to the speaker test
I think the soundbar is set up OK. I get to the speaker test but cannot get the TV sound to the soundbar.… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Sony kdl-52wl135 power on get light for 39 sesconds then red
sony kdl-52wl135 power on get green light for 39 sesconds then red light 3 blinks and repet red 3 … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
400 satisfied customers
I have control4 installed in my house and have a blue sound
I have control4 installed in my house and have a blue sound node2 device. I cannot seem to get my bluesound iPad app to communicate with my stereo can you help"… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Toshiba Video cassette recorder part # FVR60KU Trying to
Toshiba Video cassette recorder part # ***** Trying to access Closed Caption but unable to move the the selection from speaker to closed caption symbol. How do I do it?… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a new hdtv antenna and I need to auto scan to pick up
I have a new hdtv antenna and I need to auto scan to pick up all the channels I need***@******.***… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Bravia xbr-46hx929. Access to Internet programs was fine
Bravia xbr-46hx929. Access to Internet programs was fine yesterday and today is not working. Netflix amazon hulu… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Mitsubishi has no sound or picture I do get the three
My Mitsubishi has no sound or picture I do get the three flashing green when I plug it in and all the fuses are checked good I do have a steady green light on not sure what's wrong… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Is it possable to brighten the pictture ive brighten it
is it possable to brighten the pictture ive brighten it as much as i can with the remote its a 36 in… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x