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I'm having trouble installing Netflix on my Panasonic viera…

Customer Question
Hi I'm having trouble...

Hi I'm having trouble installing Netflix on my Panasonic viera TV I installed it over 2 years ago used it for a while then it stopped working so I deactivated it and now I can't deactivate it and the Netflix icon is no longer on the menu screen I go to the application page to reinstall it and it says it's installed

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Viera?

HDMI yes

Technician's Assistant: Was there a power outage recently?

No there was one over a year ago

Submitted: 8 months ago.Category: TV
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Answered in 5 hours by:
11/25/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,606
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

If your Panasonic TV's remote control has a Netflix button, try pressing that and let me know if it works?

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Customer reply replied 8 months ago
The remote does not have a Netflix button
TV Technician: Pete, Electronic Engineer replied 8 months ago

What's the model number of your Panasonic Viera? (see rear panel)

What's the model number of the remote that you are using?

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Customer reply replied 8 months ago
I think the remote model number is *****
000715Tv. Model number TX-L47ET50B
TV Technician: Pete, Electronic Engineer replied 8 months ago

Have you tried performing a search for the Netflix app on the TV?

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Customer reply replied 8 months ago
I click on the icon in the apps page and it's saying it's already installed when I look on the menus it's not there. I've tried uninstalling but to no avail
TV Technician: Pete, Electronic Engineer replied 8 months ago

Does it uninstall successfully?

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Customer reply replied 8 months ago
No it will not let me the options not there
TV Technician: Pete, Electronic Engineer replied 8 months ago

Do you have any other devices connected to the TV that you could run Netflix from?

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Customer reply replied 8 months ago
No other devices connected
TV Technician: Pete, Electronic Engineer replied 8 months ago

If you are still unable to locate the Netflix app on the TV, there may be an issue with the TV itself.

Try updating the firmware on the TV - see:

http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/europe/step3_eu.html

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