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I just bought a polaroid 5517Uad smart tv. I just bought it…

Customer Question
I just bought a...

I just bought a polaroid 5517Uad smart tv

Technician's Assistant: How old is your 5517UAD?

I just bought it now

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

My rmote is starting my tv but it is not working wile setting it up

Submitted: 7 months ago.Category: TV
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Answered in 7 hours by:
11/25/2017
TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,619
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
i still need help
Problem is that i bought polaroid 5517Uad
I just open the box and connect it but remote is only starting the tv and turning volume up and down
But when i am trying to select language nothing happend
Any guide what i need to do ??
TV Technician: Harry, Customer Service replied 7 months ago

Are you using the arrows to select on your remote?

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TV Technician: Harry, Customer Service replied 7 months ago

Did you press the OK button on the remote when you select the language?

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Customer reply replied 7 months ago
Yea but nothing is happening only red lightbis blinking on top of remote but there is no response on tv
TV Technician: Harry, Customer Service replied 7 months ago

Do you see an option on the screen for Next or changing the screen? Usually in one of the corners

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Customer reply replied 7 months ago
No
TV Technician: Harry, Customer Service replied 7 months ago

Please upload a picture of your TV screen with the language selection

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Customer reply replied 7 months ago
That’s how my screen looks like right now.
TV Technician: Harry, Customer Service replied 7 months ago

Press the RIGHT arrow and see if it moves forward

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Customer reply replied 7 months ago
Its not moving
TV Technician: Harry, Customer Service replied 7 months ago

Unplug the power cord from the TV

wait 1 minute

Plug it back in and power on

Now try

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Customer reply replied 7 months ago
I have done this thing like 5 to 7 times already
TV Technician: Harry, Customer Service replied 7 months ago

You have unplugged the power cord? That is different from just pressing the power button to turn it off.

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Customer reply replied 7 months ago
I have unplugged the powercord as well
TV Technician: Harry, Customer Service replied 7 months ago

That is strange because it should move you forward.

Have you tried pressing all of the buttons on your remote?

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Customer reply replied 7 months ago
i have tried it as well
I thought there must b somethinh wrong with the remote ...
TV Technician: Harry, Customer Service replied 7 months ago

Have you tried new batteries? I know it appears to be working but can't hurt to try new batteries

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Customer reply replied 7 months ago
I have to go to super marrket to buy new batteries i’ll try it and text you then ..
TV Technician: Harry, Customer Service replied 7 months ago

Thank you

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