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My 55 inch Samsung smart tv is not responding to commands…

Customer Question
My 55 inch Samsung...

My 55 inch Samsung smart tv is not responding to commands from remote. ( I just changed batteries in the remote)

Technician's Assistant: What is the model of your TV?

It's a 4K if that helps.

Technician's Assistant: What menu options can you access, if any?

None

Submitted: 7 months ago.Category: TV
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Answered in 2 hours by:
11/25/2017
TV Technician: Louie, Technician replied 7 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the "...55 inch Samsung smart tv..."
And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

  • ...have you tried a camera test on the remote?
  • ...does the TV operate as expected using its own control panel buttons?

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Louie
Louie
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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