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I just bought the tv and it was working fine but I just

Customer Question
I just bought the...

I just bought the tv and it was working fine but I just watched a dvd and now I can’t figure out how to get my cable tv back

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sorry I threw out the box and now I don’t know how to find the model number! It’s brand new I feel so dumb!

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu pops up and I saw the model number before but now I’m confused ! Oh got it it’s D32hn-E4

Technician's Assistant: How long has this been an issue? What happened right before this?

I watched dvd and now I press input and select HDM1-2 as it does not show HDM1-1

Submitted: 7 months ago.Category: TV
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Answered in 3 minutes by:
11/25/2017
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,847
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

So is your cable box actually connected to the hdmi1 port on the back of the tv?

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TV Technician: Nathan, Installer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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