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I own Samsung Blu Ray Model#BD-JM63C .. Basically The Unit…

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Hi , I own...

Hi , I own Samsung Blu Ray Model#BD-JM63C .. Basically The Unit Stopped Playing My 3D Movies!! I've Unplugged The Unit For A Min And A Hard Reset . But To No Avail.... Lately Purchased Wounder Woman Plus A Few New Titles. I've Had No Problems W/ Other 3D Movies. BUT Now The Unit Won't Play Any Ove My Older Movies As well!! Please HELP. Thank You John

Technician's Assistant: What Samsung model do you have? How old is it?

Probably Three Yrs Old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes TV Is Fine

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

I Belive it started when playing a New Def Leppard music dvd

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I think that's it. Frustrating

Submitted: 7 months ago.Category: TV
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Answered in 6 hours by:
11/25/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,338
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

Hi John, do you get any error messages when you try to play 3D movies on the BD-JM63C?

Have you tried updating the unit?

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=39769&modelname=BD-P1600

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