TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Tv won't turn on. no blue light. Not yet. trying it now

Tv won't turn on...

Tv won't turn on. no blue light

Technician's Assistant: Is your TV connected to a surge protector or power strip?

Yes

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Not yet. trying it now

Show More
Show Less
Ask Your Own TV Question
Answered in 17 minutes by:
11/25/2017
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,284
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question

What's the model number off off the back of your TV and how old is it?

Ask Your Own TV Question

Note that the site will send you a phone call offer- that is NOT from me. It is sent without my consent and I am not available by phone. To see MY REPLY, "X" out of the offer and view the page that we have been typing on. Also note that any offers for subscriptions or promotions are NOT something I am privy to. I am an independent tech and am only paid with a positive rating for my service. If you understand, please simply say "I Understand" on this page, and we can continue with your Tech issue.

Ask Your Own TV Question

What's the model number off off the back of your TV and how old is it?

Ask Your Own TV Question
Customer reply replied 7 months ago
we tried resetting the set by unplugging it for 2 minutes but it still will not turn on an there is no blue light. th blue light comes on when th tv is powered off.

I've been asking for some basic information for a bit now. What's the model number off off the back of your TV and how old is it?

Ask Your Own TV Question
Customer reply replied 7 months ago
oleviamodel 242v. at leas 8 years old.

Thank you. It's not uncommon for these sets to have failures at this age (and Olevia has been out of business for over 5 years).

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

Ask Your Own TV Question

Were you able to try those steps? Are you still having the same problem?

Ask Your Own TV Question

If you're still having the same problem, then unfortunately this indicates the set's power supply board has failed and needs to be replaced. This is a "plug and play" part- meaning no soldering or special tools are needed to replace it. Only a screwdriver and about a half hour of your time. That part can be purchased for your set at the link below for $100:

https://www.searspartsdirect.com/part-number/EEC-PW242S1G000/0057/528.html?modelNumber=242V&categoryName=LCD%20Television&brandName=OLEVIA

Alternatively, if you're not comfortable with this type of work, then at a shop this is $200-$250 parts and labor, which is typically not cost effective as a brand new 42" LED Smart TV starts at around the same cost. However if you'd like to inquire on repairs, or seek a 2nd opinion, you can use the link below to locate a shop in your area if you'd like:

http://www.tvrepairpros.com

Other than that, I'm sorry for the bad news and wish there were a quick fix.

Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Ask Your Own TV Question
Customer reply replied 7 months ago
TRIE HARD RESET TWICE NO RESPONSE

If you're still having the same problem, then unfortunately this indicates the set's power supply board has failed and needs to be replaced. This is a "plug and play" part- meaning no soldering or special tools are needed to replace it. Only a screwdriver and about a half hour of your time. That part can be purchased for your set at the link below for $100:

https://www.searspartsdirect.com/part-number/EEC-PW242S1G000/0057/528.html?modelNumber=242V&categoryName=LCD%20Television&brandName=OLEVIA

Alternatively, if you're not comfortable with this type of work, then at a shop this is $200-$250 parts and labor, which is typically not cost effective as a brand new 42" LED Smart TV starts at around the same cost. However if you'd like to inquire on repairs, or seek a 2nd opinion, you can use the link below to locate a shop in your area if you'd like:

http://www.tvrepairpros.com

Other than that, I'm sorry for the bad news and wish there were a quick fix.

Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,284
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,284
47,284 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
It's the tv Samsung. Have a smart tv. It works, Pandora,
It's the tv Samsung. Have a smart tv. It works, Pandora, then does not … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
My Samsung Smart Tv stopped connecting to the internet.
My Samsung Smart Tv stopped connecting to the internet. Comcast provider tested their input and found that it works. My computer internet connection is normal. The same for my wireless connected phone… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Im not able to watch smart tv. Samsung LED40. The menu
the menu works, it's telling me that i'm connected to the Internet but not to the network … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I've got a used smart tv, which is great, but they (the
I've got a used smart tv, which is great, but they (the previous owners) could not find the remote control that goes with it. How do I program my Directv remote so that I can turn it on and off, and c… read more
Aric
Aric
Technician
47,284 satisfied customers
Is network access disabled on new Samsung Smart TV
Is network access disabled on new Samsung Smart TV HG43NF690GF which I just purchased from Amazon? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Sony Smart TV is constantly dropping it's connection to
My Sony Smart TV is constantly dropping it's connection to the Wi-Fi. At least once or twice every single day. It has the model's most recent update, which is from 2017, so that's not the problem. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Router won't connect to smart tv, SamsungUN55ES6100. All are
Router won't connect to smart tv, SamsungUN55ES6100 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I have a Samsung UN60ES7100FXZA smart TV. It is turning
Hi, I have a Samsung UN60ES7100FXZA smart TV. It is turning itself on and off in an endless loop … read more
Aric
Aric
Technician
47,284 satisfied customers
Tv won't turn on It is a smart tv. The strip is on because
yes, the strip is on because the red light is on and the cable box is on (which is plugged into the same power strip … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Is this model a “smart TV“? The TV works and I have
https://www.google.com/search?q=Sharp+LC-C5277UM+television&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
It is a Smart TV. the controller is no longer working
It is a Smart TV. the controller is no longer working correctly. Yes I replaced the batteries. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
The 65 inch smart TV is flickering there's no picture it
The 65 inch smart TV is flickering there's no picture it came on by itself in the middle of the night … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My smart tv will not connect to netflix. No error. It just
No error. It just prompts me to connect to the internet and of course it won't connect … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Panasonic smart TV that's not very smart!
I have a Panasonic smart TV that's not very smart! Commercials loud, programs quite … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Samsung smart tv has just started flashing “smart tv” and
My Samsung smart tv has just started flashing “smart tv” and won't switch off - just keeps doing it … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Cannot adjust the stretch on the video screen. Smart tv.
Cannot adjust the stretch on the video screen JA: What device or product does this involve? Customer: Smart tv JA: What's the brand and model number of your TV? How old is it? Customer: Panasonic, abo… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
A Panasonic TV TH-P50X50Z. Is this a smart TV model and if
A Panasonic TV TH-P50X50Z. Is this a smart TV model and if so does it have built in WiFi … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE ICON SCREEN AND RARELY GOES BEYOND THAT. THE ONLY WAY TO STOP IT IS TO PULL THE PLUG … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x