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I am in the network set up screen for a X720E Brava Sony TV…

Customer Question
I am in the...

I am in the network set up screen for a X720E Brava Sony TV and it is requesting a password, I don't know the password. Will you help me please?

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

It will be netflix

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No a password ***** the initial setup would be good.

Submitted: 7 months ago.Category: TV
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 hours by:
11/25/2017
TV Technician: Damian Costa, System Administrator replied 7 months ago
Damian Costa
Damian Costa, System Administrator
Category: TV
Satisfied Customers: 226
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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TV Technician: Damian Costa, System Administrator replied 7 months ago

Are you trying to get the TV to connect to your wireless router?

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TV Technician: Damian Costa, System Administrator replied 7 months ago

So you need the wifi password ***** your router?

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Customer reply replied 7 months ago
First of all do I get billed on time and number of questions?
TV Technician: Damian Costa, System Administrator replied 7 months ago

Please disregard the auto pop…it’s from the company (not me)

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TV Technician: Damian Costa, System Administrator replied 7 months ago

So you need the wifi password ***** your router?

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Customer reply replied 7 months ago
Let’s go back, I am in the network setup wi go network the screen is asking for a wpa key???
Customer reply replied 7 months ago
Oops that should be wi if not wi go
TV Technician: Damian Costa, System Administrator replied 7 months ago

correct

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TV Technician: Damian Costa, System Administrator replied 7 months ago

Now go to your router and look on the side of it...you should be able to find a wireless password

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TV Technician: Damian Costa, System Administrator replied 7 months ago

Some routers have 2 wireless passwords

one for the 2.4ghz signal

one for the 5.0ghz signal

if there is two...make sure you use the right one

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Customer reply replied 7 months ago
I see one password ***** it
TV Technician: Damian Costa, System Administrator replied 7 months ago

perfect...slap it in

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Customer reply replied 7 months ago
It’s scanning please hold
Customer reply replied 7 months ago
After scanning it found wireless device on tv but did not find local access or internet access
TV Technician: Damian Costa, System Administrator replied 7 months ago

How many routers do you have?

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Customer reply replied 7 months ago
One
TV Technician: Damian Costa, System Administrator replied 7 months ago

Well not sure then...because you are connected to the router now

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TV Technician: Damian Costa, System Administrator replied 7 months ago

So the TV says it is connected to the router?...but no internet?

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Customer reply replied 7 months ago
Correct
TV Technician: Damian Costa, System Administrator replied 7 months ago

Not sure...how far away is you TV from your router?

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Customer reply replied 7 months ago
About 20 feet
TV Technician: Damian Costa, System Administrator replied 7 months ago

straight line of sight

OR

walls etc?

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Customer reply replied 7 months ago
Around the corner of one wall
Customer reply replied 7 months ago
I fell like unplugging my router and starting that over would that help?
TV Technician: Damian Costa, System Administrator replied 7 months ago

Well you have connection...just not sure why no internet...unless the signal is weak?

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TV Technician: Damian Costa, System Administrator replied 7 months ago

Did the TV say weak signal to router?

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Customer reply replied 7 months ago
No it’s says failed
TV Technician: Damian Costa, System Administrator replied 7 months ago

OK...can you get the router any closer to the TV and try again?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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