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We are setting up our new tv and can't get back to

Customer Question
We are setting up...

We are setting up our new tv and can't get back to languages, because we checked french by mistake

Technician's Assistant: What's the brand and model number of your TV? How old is it?

LG 43UJ-UA

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It's in french

Technician's Assistant: How long has this been an issue with your 43UJ? What happened right before this?

We just brought it home and are trying to program it

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: TV
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Answered in 12 minutes by:
11/24/2017
TV Technician: ISP Cable Support, Customer Service replied 7 months ago
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 520
Experience: 12 years tech support with Cable, Internet and Phone.
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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TV Technician: ISP Cable Support, Customer Service replied 7 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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TV Technician: ISP Cable Support, Customer Service replied 7 months ago

The easiest solution is to reset to factory settings. Do you currently have anything saved on this new TV that would cause this to be an issue?

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TV Technician: ISP Cable Support, Customer Service replied 7 months ago

I accidentally opted out but still are here if you need help.

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