TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Samsung model pn60e6500efxzc plasma tv that turns…

Hi Im Gary I...

Hi Im Gary I have a Samsung model pn60e6500efxzc plasma tv that turns on and will allow sound and can change channels through my satellite receiver but I cant get a picture its just a black screen ,the on light comes on and a click that sounds like it should come on.so i was wondering if this is repairable or if the tv is finished

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your PN60E6500EFXZC?

Yes

Technician's Assistant: Was there a power outage recently?

Yes

Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
11/24/2017
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,332
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own TV Question

- Does screen glow/ show light even for few seconds when turn On TV power?

Ask Your Own TV Question
Customer reply replied 7 months ago
no

Thanks Gary for the info, this kind of problem occurs due to failure of power supply board and/or sustain boards mounted on either sides at rear of display panel/ the screen of TV. Mostly sustain boards go bad and caused the problem. Please click following link to view Y-Main and X-Main board image and part number info if you have plan to do it yourself..

http://www.shopjimmy.com/samsung/pn60e6500efxza

Ask Your Own TV Question

If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...
http://tvrepaircanada.com
I'm sorry there is no easy or quick fix for this problem and it is definitely hardware failure that needs defective board replacement to resolve the issue. I trust my input will help you out to make decision about this TV repair or invest that money on new replacement TV.
If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,332
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
Ask your own question now
Phone call session started

Thanks for phone call request, I accepted it and ready to make phone call but want to make sure that you know this phone premium service would cost you extra $26 so please confirm to proceed or I'll close it for you and we can continue troubleshooting here in text chat.

Ask Your Own TV Question
Customer reply replied 7 months ago
you can close the phone call request., I was then wondering if there is any way to test the power supply board and/or the sustain boards or is it trail and error to find out which one isn"t working and if it is trail and error which would you start with

We can check Va and Vs output volts on power supply board with multimeter and volts may appear for a second when turn On TV power.

If volts are available then swap Y-Main board as first thing that mostly goes out.

I'll mark phone call request as NIL and amount will be credited to you soon.

Thanks

Ask Your Own TV Question
Customer reply replied 7 months ago
ok tnanks ill check that out and find some costs for repairs and then fiqure out if its worth it for me to repair it .I thank you for your help

Much welcome and wish you the best~

Ask Your Own TV Question
Customer reply replied 7 months ago
Phone call request has been cancelled thanks

Nice, I marked it as NIL

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,332
13,332 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Blinks on and off. Samsung CY-JJ048BGEV1H. Nothing, it plays
nothing, it plays normal, sound still works it just blinks on and off nope, other than its all over the net, I'm not the only one… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
This morning while changing our samsung plasma tv from one
Hi this morning while changing our samsung plasma tv from one channel to another sound went out. Checked all connections and all look fine. Using external surround system and sound for tv as well as s… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a 55" LCD Vizeo TV. Sound comes through from satellite
I have a 55" LCD Vizeo TV. Sound comes through from satellite receiver, but no picture. WHen I change input to DVD, still no picture. or sound. Weird. When I turn TV on, the VIZEO logo shows, etc. jus… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Samsung Led TV UE40HU6900S has Black screen after power off
Samsung Led TV UE40HU6900S has Black screen after power off and pushing the power on screen on the Backes side. Programs and sound are working normal. Mute 182 Power hard reset does not work. Do you K… read more
Shahid
Shahid
Technician
High School or GED
13,332 satisfied customers
I have a RCA tv s/n 1332-46LA45R-A129185. It is 13 months
I have a RCA tv s/n 1332-46LA45R-A129185. It is 13 months old so no warranty left. The buttons on the side dont work now and neither does the remote. The cable box remote will turn it on and off but I… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Hello I have a Samsung 50 inch plasma model PS50B850 and today
Hello I have a Samsung 50 inch plasma model PS50B850 and today while watching Tv it just went black, the sound was still coming through. I switched it off and left it to cool down hoping this would fi… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Why is my plasma going on and off when i turned it on? Like
Why is my plasma going on and off when i turned it on? Like, it showing black and then picture, black and then picture. Like its blinking!… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Good afternoon, I have a sony Bravia tv which for some reson
Good afternoon, I have a sony Bravia tv which for some reson keeps turning it's self off then after a few seconds it comes back on. I have reported to the warrenty company who have collected my tv put… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
i have a mitsubishi tv model wd-62825, it was givin to me from
i have a mitsubishi tv model wd-62825, it was givin to me from my nieghbor, when you turn it on, right now i can only get the menu up, the picture has lines through the screen jumping around, and i ca… read more
ProTV and Audio
ProTV and Audio
Principal. Engineering Technician
Bachelor\u0027s Degree
939 satisfied customers
I have a large white rectangle with clear edges on my Samsung
I have a large white rectangle with clear edges on my Samsung plasma. Is there something I need to adjust?... Thanks a million… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
My LWT 32000, light comes on and you can change channels,but
My LWT 32000, light comes on and you can change channels,but no signal on any of them. Cable is good, because another tv works when hooked the same place. Dosent receive cable signal. Thanks in advanc… read more
ricke1973
ricke1973
Electronic technician
Vocational, Technical or Trade Scho
4 satisfied customers
I have a Pansonic TH-42PZ700U. The sound stopped working when
I have a Pansonic TH-42PZ700U. The sound stopped working when it is on TV mode. However, the sound words with DVDs. The mute button is not engaged, the TV speakers are on, but no sound comes out on a … read more
Allen
Allen
Broadcast Consultant
Associate Degree
676 satisfied customers
i just purchased a samsung 37 lcd tv my directv receiver wont
i just purchased a samsung 37" lcd tv my directv receiver wont' work if the tv is on i called directv tech support but no solution was found… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
hi recently bought a sony bravia tv worked great for 3 days
hi recently bought a sony bravia tv worked great for 3 days now i cant get a picture only sound, replaced the coaxle cable and ends but still having problems the picture will be on when powered up for… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
i have a 42in plasma samsung model s42ax-yb02 . had the tv
i have a 42in plasma samsung model s42ax-yb02 . had the tv on was working fine walked out a came back a few mins later and had sound but no picture... turned it off and on makes all the sounds as if i… read more
ricke1973
ricke1973
Electronic technician
Vocational, Technical or Trade Scho
4 satisfied customers
I have an LG plasma tv that plays sound but picture is dark
I have an LG plasma tv that plays sound but picture is dark with a black cloud or ring around the screen. Picture is very dark and wondering if it is an easy fix or if its time for a new tv. TV is 4 y… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
sony 65 inch screen it is showing a black screen has sound
sony 65 inch screen it is showing a black screen has sound then tv shuts off its a projection tv also a hd projection tv… read more
PramitP
PramitP
Self-Employed
Diploma
929 satisfied customers
I purchased an extended warranty return Magnavox 42 Model
I purchased an extended warranty return Magnavox 42" Model 42MF231D Plasma HDTV "AS IS" "WHERE IS". When I received it, the power would come on, but I got no screen. It is signaling because I was able… read more
Livep9
Livep9
Correctional Officer
Vocational, Technical or Trade Scho
226 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x