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We are trying to hook up our new 65 inch Visio tv. It will…

Customer Question
We are trying to...

We are trying to hook up our new 65 inch Visio tv. It will not connect to wifi. Can you direct us please?

Technician's Assistant: Are you able to connect using an ethernet cable?

What is that?

Technician's Assistant: The Network Technician will be able to walk you through that. Which lights are colored and/or blinking on your router?

I'm going upstairs to look

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I'm not sure, a white light is blinking 2.4 and 5 in front A green light is blink No in the back

Submitted: 7 months ago.Category: TV
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Answered in 1 day by:
11/26/2017
TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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