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The tv was connected to the internet. It does not connect…

Customer Question
The tv was connected...

The tv was connected to the internet. It does not connect now. All other devices in house connect.? Any suggestions

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It’s a Samsung how do I find the model number?

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu works yes

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Like a year it used to connect all the time then it only started to connect once in a while now it doesn’t connect at all

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not as of now

Submitted: 7 months ago.Category: TV
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Customer reply replied 7 months ago
We are all set. Thanks
Answered in 5 hours by:
11/24/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,372
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

Have you tried restarting the wireless router?

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Category: TV
Satisfied Customers: 20,372
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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