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The tv wont recognize our cable box. Brand new. Vizio.

Customer Question
The tv wont recognize...

The tv wont recognize our cable box

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Brand new. Vizio. LTT7VNBT2100952

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Anolog works

Technician's Assistant: How long has this been an issue? What happened right before this?

We just bought it brand new and set it up. It only does anolog when scanning channels

Submitted: 7 months ago.Category: TV
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Answered in 3 minutes by:
11/24/2017
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 7 months ago

- How the cable box is hooked into this TV?

Is it plugged via HDMI cord into HDMI input of TV?

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Customer reply replied 7 months ago
It's hooked into the cable Jack using the screw coax
TV Technician: Shahid, Technician replied 7 months ago

OK, does cable box has Video Out (yellow-red-white) RCA jacks?

OR does it have HDMI Out jack?

Could you please get me the complete model number written on back cover or side panel of TV?

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Customer reply replied 7 months ago
It's a coax cable LTT7VNBT2100952
TV Technician: Shahid, Technician replied 7 months ago

I'm afraid TV model number LTT7VNBT2100952 mentioned is invalid, please recheck.

Also, check the cable box rear for said jacks

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Customer reply replied 7 months ago
VIZIO D43n-E1
TV Technician: Shahid, Technician replied 7 months ago

OK, it is HD TV and would have HDMI inputs to connect a video source.

Please check cable box that should have HDMI OUT jack, does it?

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Customer reply replied 7 months ago
Cable box just has 2 coax cords. 1 to the cable from the wall and 1 to the tv from the box
Customer reply replied 7 months ago
The tv has a cable Jack on it. That's what we're hooked to.
TV Technician: Shahid, Technician replied 7 months ago

OK, I would recommend to get newer cable box from cable compnay to get high resolution picture on this TV.

However, please press #3 button on TV remote or try #4 and check if TV shows cable channel picture.

Does the cable box has its own remote control?

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Customer reply replied 7 months ago
Did that already. Yes it does.
Customer reply replied 7 months ago
Are you there
TV Technician: Shahid, Technician replied 7 months ago

OK, from the CHANNELS menu, highlight Channel Source and press OK. The CHANNEL SOURCE menu displays then highlight Cable and press OK. Press EXIT.

From the CHANNELS menu, highlight Find Channels, and press OK. The auto channel scan begins. Wait until the channel scan is 100% complete. Highlight Done and press OK. Press the EXIT button on the remote.

Does TV show cable channel picture now?

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Customer reply replied 7 months ago
I put it on store demo and cable works
TV Technician: Shahid, Technician replied 7 months ago

Wel, in stroe demo mode you will get builtin ads on screen as well.

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TV Technician: Shahid, Technician replied 7 months ago

Well, in store demo mode you will get builtin ads on screen as well.

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Customer reply replied 7 months ago
I no. So how do I get cable on home view
Customer reply replied 7 months ago
It says only 1 anolog channel found. But the cable works only on store view
TV Technician: Shahid, Technician replied 7 months ago

This is odd, that only 1 analog channel signal is coming from cable box so set the TV on that analog channel and use cable remote to go to next channel.

Please go to Reset & Admin menu of TV and set it to Home Use instead of store demo mode.

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Customer reply replied 7 months ago
what do I do about the cable mot working
TV Technician: Shahid, Technician replied 7 months ago

I have given that info in previous reply, let me repeat it here..

From the CHANNELS menu, highlight Channel Source and press OK. The CHANNEL SOURCE menu displays then highlight Cable and press OK. Press EXIT.

From the CHANNELS menu, highlight Find Channels, and press OK. The auto channel scan begins. Wait until the channel scan is 100% complete. Highlight Done and press OK. Press the EXIT button on the remote.

Does TV show cable channel picture now?

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Customer reply replied 7 months ago
It's working. Thank you
TV Technician: Shahid, Technician replied 7 months ago

Excellent, glad to know problem is resolved. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

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TV Technician: Shahid, Technician replied 7 months ago

Do you need any further assistance with this question?

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