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I have almost total hearing loss. Do you have a TV with

Customer Question
I have almost total...

I have almost total hearing loss. Do you have a TV with words on the screen that I can read?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung about 5 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

How do I find the TV menu?

Technician's Assistant: The TV Technician will be able to walk you through that. How long has this been an issue with your Samsung? What happened right before this?

I need a TV that prints words as I have trouble hearing even with new hearing aids. I'm 88 years old and I bought new hearing aids yesterday

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes, I did have a stream and I could hear well but Octicon no longer makes the streamer.

Submitted: 8 months ago.Category: TV
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Answered in 48 minutes by:
11/24/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,361
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Are you asking how to turn on subtitles/captioning on the tv screen?

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TV Technician: Nathan, Installer replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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