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Do not have a full screen. 4" black bars on either side of

Do not have a full...
Do not have a full screen. 4" black bars on either side of the picture.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Emerson LC320EM2A. ME5A1242360815. These 2 numbers are listed on the side. We are using Direct TV.
JA: What Emerson model do you have? How old is it?
Customer: Model Number LC320EM2A. It is approximately 6 years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The TV menu works. We do not have it connected to any other source.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Not that I can think of.
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Answered in 3 minutes by:
11/24/2017
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,249
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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Customer reply replied 18 days ago
Direct TV

The problem is caused by a conflict of aspect ratio between the box and the TV.
Pick up the box remote and look for any buttons marked >>
Aspect
Ratio
Format
Zoom
HD Zoom
Or a hash button under the number 9 button
Press any of the above to correct your geometry problem, you may need to continually press too
Let me know how this works out
Anthony

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Customer reply replied 18 days ago
Not interested in spending any more money. Thanks for your time .

I am not sending the messages the site is please ignore if you do not want, can you see my reply above?

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Customer reply replied 18 days ago
I tried the remote using the Format option. This worked. Thank you for your service.

Great News!

A positive rating at this point is welcome 3 to 5 stars with the rating bar of stars at the top of the page thank you,the site will then release a payment to me thanks again,note question remains open for 30 days
Anthony

Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,249
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
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Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,249
15,249 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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