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We have a 48 in Samsung tv that is acting up. We also have…

Customer Question
Hi.We have a 48...

Hi.We have a 48 in Samsung tv that is acting up. We also have direct tv. When you turn on the tv it comes on, and then a picture comes on a goes away, and keeps doing that. So, I turn it off. and back on and it does it again. then the 3rd time it stays on. Sometimes there is sound and sometimes not. please help..

Technician's Assistant: What Samsung model do you have? How old is it?

Samsung series 6, Led TV bought in 2012.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No, our other tvs do not do this. Yes the menu works after the tv stays on.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

We just started using the Smart features like Amazon Prime, to watch movies.

Submitted: 5 months ago.Category: TV
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 minutes by:
11/23/2017
TV Technician: Aric, Technician replied 5 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,703
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 5 months ago

Does the TV also take three tries before it displays picture when you try watching the Smart apps? Or does it only happen with DirecTv?

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Customer reply replied 5 months ago
No, the Samsung remote works the first time. I use the direct tv remote to watch regular tv.
TV Technician: Aric, Technician replied 5 months ago

Okay, I need you to elaborate as to the following:

1) Does the set ONLY take three times to show a picture when viewing DirecTv?

2) If you turn the TV on and use the Samsung remote to select an APP- does it display the first time?

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TV Technician: Aric, Technician replied 5 months ago

Are you still with me here?

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Customer reply replied 5 months ago
I am going to replace the batteries in the direct remote, then I will be back to you.
TV Technician: Aric, Technician replied 5 months ago

Okay that sounds good- let me know what you find. We need to rule out whether the TV or the DirecTv equipment is the root cause.

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TV Technician: Aric, Technician replied 5 months ago

Are you still there?

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TV Technician: Aric, Technician replied 5 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Customer reply replied 5 months ago
I reset direct tv satellite. Tv is working now.
TV Technician: Aric, Technician replied 5 months ago

Excellent- glad to hear it. The chain of questions was to determine that. Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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TV Technician: Aric, Technician replied 5 months ago

Do you need further assistance with this?

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Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,703
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Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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