TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The volume on my new 55u775 tv is very quiet when watching…

Customer Question
Hi the volume on...

Hi the volume on my new 55u775 tv is very quiet when watching tv. Using any app the volume is normal, but when I switch to watch to, I have to put it on 100% and then can still only just hear it. I did a factory reset which fixed the problem, volume worked normal, could easy hear it at about 30%, but the next day it went back to being quiet, but it is normal when watching say Netflix. Any suggestions?

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

Like I said, after a factory reset it was fine, but then went back to being quiet

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
11/23/2017
TV Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,080
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What device is the TV connecting to that has the volume issue? A cable box?

Ask Your Own TV Question
Customer reply replied 7 months ago
No to the free to air wall socket
TV Technician: Richard, Technician replied 7 months ago

Do you have a DVD player there or any other device that externally connects to the TV that we can do a test with?

Ask Your Own TV Question
Customer reply replied 7 months ago
but it will connect with hdmi not the antenna socket. Like I said above it works fine with the apps that come pre packaged like Netflix, just not when watching free to air tv
TV Technician: Richard, Technician replied 7 months ago

yes I did see that about the apps, these are internal..

I am asking about an external device, if you have one, connect it and tell me please how it performs.

Ask Your Own TV Question
Customer reply replied 7 months ago
works normal, very loud even at 1/4 volume
TV Technician: Richard, Technician replied 7 months ago

Can you connect a different TV to the same wall socket and tell me how that performs please?

Ask Your Own TV Question
Customer reply replied 7 months ago
No other to available
Customer reply replied 7 months ago
The tv that this one replaced worked fine on the same socket though
TV Technician: Richard, Technician replied 7 months ago

Ok, the issue will either be on the wwall socket (Either a bad connection or you have a signal booster that is failing).

Do you know if you do have a signal booster between the wall socket and the areial?

Ask Your Own TV Question
Customer reply replied 7 months ago
No booster and I have checked the connection. Did you read what I wrote above? That when I did a factory reset it worked fine for the rest of the day then went back to the fault?
TV Technician: Richard, Technician replied 7 months ago

Yes, I am readig all messages you send me... including before about the apps working correctly... and this one about the factory reset, which you also indicated at the start

But I see you feel this may not be the case. No problem, I will opt out so you can work with a different expert on this.

Thank you

Ask Your Own TV Question
Customer reply replied 7 months ago
You are a rubbish 'expert' clearly if the DTV signal is getting picture and the tv own signal strength is over 50% and has quality of over 90% shows that it is not a faulty socket or antenna, you are not an expert at all, waste of money, very poor service.
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,231
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hi my name is***** have read your issue above and to be honest its very unusual to have low sound when using the antenna input, in fact I can't remember ever having it this way round usually its the apps or inputs that are low antenna high, however because you reset the TV and it was good for a bit that is telling me there is a problem with the firmware, have you checked to make sure the set has the latest firmware on board?

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 7 months ago

And also made sure that any volume self auto leveling for TV is switched OFF in the audio menus (may or may not have this)

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I'm finding it very difficult to use Netflix. Sharp Aquos
The menu seems to work. Two problems probably interconnected: can't easily get connected with Netflix and once connected it's very difficult to start a show of any kind. … read more
Richard
Richard
Technician
47,080 satisfied customers
Netflix won't load. I called Netflix first and they said to
Netflix won't load. I called Netflix first and they said to call Vizio. Apparently they said "The Vizio has a power saving setup that somehow turns it off when you open Netflix. best to contact Vizio … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Are you a real person or a bot? It's a D24-D1, and it's less
No, the problem is only with the Netflix application. It works on all my other devices, but I get a black screen on my tv. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We are having issues with not being able to watch Netflix or
we are having issues with not being able to watch Netflix or open smart hub or reset smart hub … read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
The internet will not connect to the TV. It was working
The internet will not connect to the TV. It was working perfectly for 2 months when it was installed but completely disconnected for some reason last week and I can not get it to reconnect. Therefore,… read more
Richard
Richard
Technician
47,080 satisfied customers
Seems there is a patch I need to download to get my
Seems there is a patch I need to download to get my pre-installed Netflix account to work. What is the url for that upgrade, please? … read more
Richard
Richard
Technician
47,080 satisfied customers
I can't launch Netflix on my Sony Bravia 55x800e. Worked
Hi. I can't launch Netflix on my Sony Bravia 55x800e. Worked fine yesterday … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Netflix stopped communicating all of a sudden with our
Netflix stopped communicating all of a sudden with our 2-year old Sharp Aquos LC-60LE660U. When using the remotes Netflix button or when clicking on the Smart App for Netflix, the screen goes black fo… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have Panasonic tv model th -50pz-80a have trouble as I
I have Panasonic tv model th -50pz-80a have trouble as I can't recently get netflixs all I get is some shaky screen with … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I cant connect to Netflix. I even reset my router, the
i cant connect to Netflix. I even reset my router, the password ***** changed … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Sony TV, model # KDL-32EX400, Serial # 4581831, augmented
my Sony TV , model # KDL-32EX400, Serial #(###) ###-#### augmented by a Sony Box BluRAy Disk/DVD player Model BDP-BX510, will not support Netflix that I have been watching with this setup for 3 1/2 ye… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My lg tv used to stream Netflix ok but stopped a while ago.
My lg tv used to stream Netflix ok but stopped a while ago. I bought an lg dongle but it keeps saying I'm not connected to the Internet. My other tvs stream just fine. I've tried connecting through a … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Viera TV connected to internet via ethernet (which
I have a Viera TV connected to internet via ethernet (which works) but Netflix will not load, even after turning unit off more than 1 minute and resetting ethernet network. All other online apps work … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Got a Samsung "Smart" tv last Sep. Now the volume is very
Got a Samsung "Smart" tv last Sep. Now the volume is very low, even when set to maximum (100). Doesn't seem to matter whether using HDMI(U-verse) feed or internet (Netflix in particular). In a quiet r… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Samsung Plasma PN424A450P1D mfg in June 2008. A friend
I have a Samsung Plasma PN424A450P1D mfg in June 2008. A friend installed a smart stick (brand unknown). Now my remote and tv panel are not able to adjust volume or channels. The on/off button works o… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
My instant queue from netflix stopped being available even
My instant queue from netflix stopped being available even tho it is on my computer, youtube , the weather, etc , seem to be working. is this a tv problem or netflix problem… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Sony LCD Projection TV -Bravia. Last night while
I have a Sony LCD Projection TV -Bravia. Last night while watching television the audio/sound went out. My tv in another room is working fine so it couldn't be the cable. What is the problem?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
For Samsung LCD HDTV, problem with volume only on digital channels,
For Samsung LCD HDTV, problem with volume only on digital channels, not on analogue or DVDs. Picture fine. Is it TV or outdoor antenna?… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x