TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My Samsung Curved TV (Model un49k6205afxza) won’t respond to…

Hi, my Samsung Curved TV...
Hi, my Samsung Curved TV (Model un49k6205afxza) won’t respond to the remote. None of the buttons work. All it can do is turn on after pressing the power button a dozen times, and that’s it. The light on the tv and remote both light up, but that’s all. I’ve tried unplugging it for a minute, changing the batteries, and bought a universal remote, but none worked and the universal acts the same as the other remote. Does anyone know a solution to this?
Show More
Show Less
Ask Your Own TV Question
Answered in 6 minutes by:
11/22/2017
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,533
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question

Unfortunately these symptoms point to a failure with the Mainboard in the TV (and generally requires replacement of this part to fix the issue).

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

Ask Your Own TV Question

Were you able to try those steps? Are you still having the same problem?

Ask Your Own TV Question

If the issue is still there- please double check the model number off the back of the TV and reply back with it (the one you posted shows as invalid- even in a Google search).

Ask Your Own TV Question
Customer reply replied 8 months ago
Those steps did not work. The back of the TV says :
Model code: UN49K6250AFXZA
Version number: FA01

That one's correct. That's bad news, give me a minute to type this up.

Ask Your Own TV Question

Unfortunately this indicates the set's Mainboard has failed and needs to be replaced. This is a "plug and play" part- meaning no soldering or special tools are needed to replace it. Only a screwdriver and about a half hour of your time. That part can be purchased for your set at the link below for $50 if you're looking to repair the TV yourself:

https://www.ebay.com/itm/Samsung-UN49K6250AFXZA-Main-Board-BN94-10995P-/282440562807?_trksid=p2385738.m2548.l4275

Alternatively, if you're not comfortable with this type of work, then at a shop this is $250-$300 parts and labor, which may or may not be cost effective as a brand new 46" LED Smart TV starts at around the same cost. However if you'd like to inquire on repairs, or seek a 2nd opinion, you can use the link below to locate a shop in your area if you'd like:

http://www.tvrepairpros.com

Other than that, I'm sorry for the bad news and wish there were a quick fix.

Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,533
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,533
47,533 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a 60” sharp tv manufactured in 2012 and the remote
I have a 60” sharp tv manufactured in 2012 and the remote stopped working. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Remote won't change channels. Just controls sound and allows
Remote won't change channels. Just controls sound and allows on and off. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My WiFi internet connection is connected. But, it won't let
My WiFi internet connection is connected. But, it won't let me use any internet apps such as YouTube or Netflix. I've already gone through all of steps of reconfiguring the connection, resetting conne… read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
Our Vizio tv turns on and plays but will not change
Our Vizio tv turns on and plays but will not change channels, any ideas … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Tv not responding to commands in roku, does not recognize
tv not responding to commands in roku, does not recognize signal input. does respond to some commands from remote … read more
Harry
Harry
3 satisfied customers
Have a Polarlod tv and the channel buttons won't work or the
Hey I have a Polarlod tv and the channel buttons won't work or the input buttons...nothing is connected to it and I've had the tv for about a year and a half… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
601 satisfied customers
It won't turn on. It's a 55 inch sharp ultra 4K I've had it
It's a 55 inch sharp ultra 4K I've had it for 2 years and no I turned it off last night and has turned on since … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
No picture on TV, seems that remote isn't communicating with
No picture on TV, seems that remote isn't communicating with TV. Already changed batteries in both remotes. Have a 65" curve screen. Can u help? … read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
Samsung curve TV remote is ..no buttons for chanels or
Samsung curve TV remote is crap..no buttons for chanels or voolume like normal remotes amd like the one my friend has for Samsung same type. Please send me a normal remote that works with my curved 65… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
I have a problem with my TV. Sometimes some functionality of
I have a problem with my TV. Sometimes some functionality of the remote is not working, for example volume up and down. This happens when I watch normal TV. I used two remotes, the TV's remote and the… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Our LG TV on/off indicator is blinking between red and green
Our LG TV on/off indicator is blinking between red and green and won't turn on. We have HD DirecTV. Sure hope you can help us!… read more
Aric
Aric
Technician
Run A/V and repair business for over
47,533 satisfied customers
I own a three year old Samsung LE46A766 LCD TV and six months
I own a three year old Samsung LE46A766 LCD TV and six months ago I bought a Samsung home theatre. Both devices are controlled by the same remote, a Samsung AH59-02338A. Until last week the remote was… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
my samsung LN32A330 does not turn on - the red light is on
my samsung LN32A330 does not turn on - the red light is on but neither button on tv or remote get it to turn on a channel… read more
Aric
Aric
Technician
Run A/V and repair business for over
47,533 satisfied customers
how do I unlock the blue screen with a red key in the left
how do I unlock the blue screen with a red key in the left hand corner without the original remote?… read more
Martin
Martin
Electrical engineer
Bachelor\u0027s Degree
708 satisfied customers
I bought this Philips TV 42PFL6704D the 14th Dec 09 and love
I bought this Philips TV 42PFL6704D the 14th Dec 09 and love it. Yesterday after rerouting some cables I turned it on and all was well for about 10-15 minutes, when it all a sudden turned itself off a… read more
ricke1973
ricke1973
Electronic technician
Vocational, Technical or Trade Scho
4 satisfied customers
need to get codes to program a new tv control and how to program
need to get codes to program a new tv control and how to program it . my old control does not want to function any more.… read more
TX_Engineer
TX_Engineer
Software Engineer
Bachelor\u0027s Degree
8 satisfied customers
I have a 37 Vizio that is a year old. We changed the batteries
I have a 37" Vizio that is a year old. We changed the batteries in the remote and the remote would not change channels unless you entered the actual channel. We tried changing the batteries again and … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Hello, We own a Toshiba television Model # CN36V51 Serial
Hello, We own a Toshiba television Model # XXXXX Serial # XXXXX Our Remote control no longer works on the television and we've purchased several different universal remotes that are programmable to al… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x