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I'm unable to get my tv to work with my satellite system.

I'm unable to get my...
I'm unable to get my tv to work with my satellite system. And I can't locate the screws to hold the bases on
JA: What's the model number of your TV? How old is it?
Customer: RT1970
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: When i get the message to set up the channels and use that it doesn't register
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's a brand new tv so this is the initial setup
JA: Anything else you want the Expert to know before I connect you?
Customer: no thanks
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Answered in 4 hours by:
11/21/2017
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 18,589
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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How is the satellite system connected to the TV?
Have you selected the correct input on the TV for the satellite system?

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Customer reply replied 23 days ago
I have a box connected to the tv. Not sure what the correct input is

What type of cable are you using?

What is the input on the TV labelled as?

Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 18,589
Experience: Over 16 years of experience installing and repairing electronics.
Verified
Pete and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 23 days ago
Yellow, red and white cable
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 282
Verified
Phone call session started
Customer reply replied 23 days ago
Air and cable are 2 selections and i have satellite
Customer reply replied 23 days ago
Not taking phone expert call

Another expert has already picked up your phone call request, have they been in touch with you yet?

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Customer reply replied 23 days ago
I refused it. Don’t want to pay an additional $26

Ok, lets continue here.

If you are using a yellow, red and white cable you will need to select the Component input on the TV.

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Customer reply replied 23 days ago
Where is that? You’re dealing with a real rookie here

With the satellite system turned on and connected to the TV, press the SOURCE button repeatedly until you see a picture from the satellite input source.

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Customer reply replied 23 days ago
Where is the source burton
Customer reply replied 23 days ago
I found it

You should see it about halfway down your remote control.

If you cannot see it, please let me know the model number of the remote control that you are using.

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Customer reply replied 23 days ago
Picture is on but in black & white
Customer reply replied 23 days ago
With a lot of dots in the screen

Which input source is selected?

Try some of the others and see if you can get a better picture.

Also check that the cables are securely and correctly connected.

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Customer reply replied 23 days ago
Ok AV source worked
Customer reply replied 23 days ago
I can’t find screws for tv stand. We’re they supposed to be in the box?
Customer reply replied 23 days ago
Were

Glad to hear the AV source worked!

Yes, the screws for the stand should be included in the box.

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Customer reply replied 23 days ago
Screws not there. What kind should i get?

You should use M4 x 16mm screws.

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Customer reply replied 23 days ago
Lowe’s have them?

Yes, most hardware stores should stock these screws.

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Customer reply replied 23 days ago
Thanks so much for your help! Have a good Thanksgiving

Thank you! Same to you and yours :)

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Ask Pete Your Own Question
Pete
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 18,589
18,589 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

Pete is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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