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Just got a new vizio, model # E60-E3. can't find any way to…

Customer Question
Just got a new...

Just got a new vizio, model # E60-E3. can't find any way to connect the old [at least 10 years] cable box to the new tv. I think my next step is to call direct tv. any suggestions? I do not like dealing with them.all they ever want is more money.

Technician's Assistant: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?

Just purchased the vizio yesterday at sams . model #E60-E3

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes tv menu works. after going threw the set up the tv says no signel.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since it came out of the box. same answer on hdmi one through four , no signel

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I thought you were the expert. I hooked up the one cable I could find that fit the box and tv and no signel was the result.

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
11/21/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,471
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

Please get me the brand and model of the Cable Box so I can tell you what needs to be done (they are not all the same).

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Customer reply replied 7 months ago
direct tv model #D12-100
TV Technician: Aric, Technician replied 7 months ago

Do you see an HDMI port on the back of that box please?

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TV Technician: Aric, Technician replied 7 months ago

Let me know when you're available and at the equipment and we can proceed.

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