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I am getting pop ups along the whole bottom of my screen…

Customer Question
Hi, I am...

Hi, I am getting pop ups along the whole bottom of my screen every few seconds. They are the same messages all of the time. Ie. series 6 , clear motion rate,[email protected] etc. And I cannot get rid of them. It's so annoying ! Please help

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Samsung. Model LN46C650L1F

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The tv menus works but this seems to be independent of the tv. What sources do you mean

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We just got it connected to cogeco cable a few days ago and it has been doing it non stop

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No thanks

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
11/21/2017
TV Technician: Shahid, Technician replied 8 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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TV Technician: Shahid, Technician replied 8 months ago

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