TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The picture stopped working but the volume on my headset…

Customer Question
The picture stopped working...

The picture stopped working but the volume on my headset still works

Technician's Assistant: What's the model number of your TV? How old is it?

Model no. Is PN60F8500AF

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Purchssed. 2013

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Menu does not work. All sources are off

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Started 2 hours before the Patriots game

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
11/20/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,862
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 8 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty sustain board or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2013 model tv, that type of failure wouldn’t be surprising. This tv is about at the end of its designed service life at this point and plasma technology is long obsolete.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new 4k LED tv with a fresh warranty in the $700 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,862
30,862 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Do not have sound on any of the channels. Had sound before 6
Do not have sound on any of the channels. Had sound before 6 pm. Turned off TV at 6:30 and at 7:45 pm turned it back on. Pictures good. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We have a new Hitachi Roku TV. Our old TV allowed me to
We have a new Hitachi Roku TV. Our old TV allowed me to listen to my headset while my wife listen on speakers. I have very poor hearing. How do we get my headset and TV volume to work at the same time… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
601 satisfied customers
Have a Sony KDL40W600B just last night the picture started
Have a Sony KDL40W600B just last night the picture started flashing sounds good but the picture continuously flashes on and off on and off on and off … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a new TV and have a WII connected and on HDMI 2. The
Good morning I have a new TV and have a WII connected and on HDMI 2. The game begins, but then switches to the DVD player as a default. When I check on switch device it is only reading the DVD player … read more
Harry
Harry
3 satisfied customers
My tv doesn't have a picture. 2013. Minu does not work and
TV works good no problem my fault don't know how to correct… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Same issue as last post. samsung tv has sound but no picture
same issue as last post. samsung tv has sound but no picture all of a sudden … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Samsung LCD tv model #LN55c650lifxza bought in 2011
I have a Samsung LCD tv model #LN55c650lifxza bought in 2011 we are having trouble with the picture flickering all the time any suggestions … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We have a Samsung flat screen tv. Model number: UN46FH603F.
we have a Samsung flat screen tv. Model number: UN46FH603F. Mdel code: UN46FH6030. Version: US02. About 2 months ago the picture went dark. You can see the picture but it is dark. We tried adjusting b… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Tv 2 yrs old or less had volume no picture then picture
Tv 2 yrs old or less had volume no picture then picture would blink on for a short time then go off again volume always there 2 days ago picture came on for about 2 hours then went off again no there … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
A friend of mine is getting frustrated with the audio on his
A friend of mine is getting frustrated with the audio on his TV. The sound works for a while then it gets crackly and eventually stops working. I tried the headset but still had no sound. I can't find a model number but it was manufactured in 2006 and it measures 27" diagonally. Any ideas or suggestions? Thanks, Don … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
The volume just stop working. I checked everything in the
the volume just stop working. I checked everything in the manual and went through it all and still no volume. When he plays his game system, he has volume. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Well I just purchased a wireless headset from Sennheiser.
well I just purchased a wireless headset from Sennheiser. unfortunately I am getting a echo while watching my great LG. The manual on the headset to check the audio output and set the latency to "0". … read more
Nathan
Nathan
Installer
Bachelors of Science
30,862 satisfied customers
I have a Sharp 70" TV, model LC-70LE757U, that I purchased
I have a Sharp 70" TV, model LC-70LE757U, that I purchased in July 2013. Picture started flickering with horizontal lines about 2 weeks ago. We would turn off the TV and it would stop. Now it is const… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
i have an LG tv , model # ***** , after a few hours of use
i have an LG tv , model # ***** , after a few hours of use the picture brightness dims in a few seconds and then stays dim , low-light , the sounds remains good but the picture brightness dims by abou… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a 42 in, 6000 series tv problem is the volume will
i have a 42 in, 6000 series tv problem is the volume will spike up with out notice, last time volume went up volume indicater on screen froze, I turned tv off then restarted to eliminate volume indica… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My tv keeps cutting off with a crack followed by a loud
My tv keeps cutting off with a crack followed by a loud static noise. How can i fix it? This seems to happen with the vga and hdmi. i don't have cable to test it out for that. It will work for a while… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a $16.00 credit on file with just answer.comI have
I have a $16.00 credit on file with just answer.com I have a Westinghouse flat screen tv. model vm-42f140s/vm-47f140s When I hit the "menu" button on my remote or the "volume" button there are no word… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My Samsung DLP TV Model HL67A750A seems to be stuck in channel
My Samsung DLP TV Model HL67A750A seems to be stuck in channel search mode and can not go to source mode. When the TV is turned on there is a black box in the top right hand corner and it scrolls chan… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x