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I have sound, but black screen. Where is model number? Not…

Customer Question
I have sound, but...

I have sound, but black screen

Technician's Assistant: What's the model number of your TV? How old is it?

Where is model number? Not old at all -- my newest tv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No menu. black screen. other TVs OK

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Turned it off last night, would not work this morning

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
11/20/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,497
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

What's the model number off of the back of the TV and HOW old is it please?

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