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No sound and no picture. Standby light is on. 2 years old.

Customer Question
No sound and no...

No sound and no picture. Standby light is on

Technician's Assistant: What's the model number of your TV? How old is it?

2 years old. 2015

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can useth menu. It is connectedthrough Foxtl

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Working ok until Sundayjust gone where there was no sound. Then Monday morning, no picture, no sound

Submitted: 8 months ago.Category: TV
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Answered in 4 minutes by:
11/20/2017
TV Technician: Anthony_Infotech, Technician replied 8 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,263
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 8 months ago

So just to clarify if you press the menu button of the sets OWN remote control the menu comes up?

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