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Louie, Technician
Category: TV
Satisfied Customers: 3022
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 5003 TV that tells me I am at 480 and I was told

Customer Question

I have a 5003 TV that tells me I am at 480 and I was told the TV was 1080. How do I get it there?
JA: What's the model number of your TV? How old is it?
Customer: Bought it last week, think it's a 5003?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works, only 3 wire source
JA: How long has this been an issue? What happened right before this popped up?
Customer: Been that way since it was installed
JA: Anything else you want the Expert to know before I connect you?
Customer: ???
JA: What confuses you?
Customer: Don't know what to add...
Submitted: 12 months ago.
Category: TV
Expert:  Nathan replied 12 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you please tell me the complete model number of the tv?
What is connected to it? A cable or satellite box perhaps, and connected using the red/white/yellow cords?

Customer: replied 12 months ago.
Samsung 5003 non-smart
long number, you want that?
red white yellow yes
Direct TV
Customer: replied 12 months ago.
Please refund charge. I thought I was talking to Samsung
Expert:  Nathan replied 12 months ago.

This is a paid third party support service.

We're all independent techs here, I have no ability to cancel or refund anything.

Samsung will not provide help with this issue.

I can assist you, under the fees you've already agreed to and paid, if you can please give me the complete model number (not the series).

Customer: replied 12 months ago.
Can you do that?
Expert:  Nathan replied 12 months ago.

Can I do what?

I can help you with this if you can please provide the requested details:

Complete (long) model number of the tv