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Mysamsunghas phoneturnedoff andicannotgetitturn on with any…

Customer Question
Mysamsunghas phoneturnedoff andicannotgetitturn on...

Mysamsunghas phoneturnedoff andicannotgetitturn on with any passwodihave tried so i reset it and lost enerything.

Technician's Assistant: What's the model number of your TV? How old is it?

It is a phone not TV

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It is locked up

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

4 days after it

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Ran a diadnostrics on itself

Submitted: 8 months ago.Category: TV
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Answered in 6 hours by:
11/21/2017
TV Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: TV
Satisfied Customers: 21,959
Experience: 10+ years
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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TV & Communications Sys Repair

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FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

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Steven

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Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

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20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

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BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

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Training on many types of consumer electronics, training on Sony Samsung and JVC

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Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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