TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Picture does not fill screen. bar top and bottom. Let me…

Customer Question
Picture does not fill...

Picture does not fill screen. Gray bar top and bottom.

Technician's Assistant: What's the model number of your TV? How old is it?

Let me check.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes. Yes. Model GV42L, Serial AHLEDGAH110839

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A few months. Do not recall circumstances.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

When I attempt to resize, there are no circles in the corners, they are ovals.

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 hours by:
11/20/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,493
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:

Aspect
Zoom
HD Zoom
Ratio
(#) symbol under the 9 key

Find any buttons with those labels and use them to attempt to correct the picture size. If you are unable to find those buttons, or they don't help, then the settings are hidden deeper in the Cable Box and I will need the BRAND and MODEL of the cable box.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,493
47,493 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We have a model M3D550KD. About five or six years. It is
About five or six years. It is working well. My question is that the picture is somewhat larger than the screen, so we are unable to read trailers at the bottom of the news broadcast programs. How do I shrink the size of the picture? … read more
stevenl1469
stevenl1469
26 satisfied customers
I have 2 vertical bars on either side of my screen, how do I
I have 2 vertical gray bars on either side of my screen, how do I get them gone. My brother in law was here & changed everything to panoramic and now these bars are here. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a vizio D320-B1 with a insignia universal remote. There
I have a vizio D320-B1 with a insignia universal remote. There is a USB in the back of the TV that I am trying to access. When the TV comes on it says "USB detected. Would you like to browse? Yes or N… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My 50' Samsung has recently been showing a one inch
Hello. My 50' Samsung has recently been showing a one inch black space on top and bottom of screen. I had Comcast reset the boxes via phone method. Tv is only set to 16:9 aspect. I'm at a loss. Thank … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Just got a 70 inch p series 4k. Two issues concern me. First,
Just got a 70 inch p series 4k. Two issues concern me. First, there is a bit of lightbleed from the corners and I did not expect that fromfull array backlit unit. There is also some discoloration in d… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have LG Plasma. Can't see the entire image on the bottom
I have LG Plasma. Can't see the entire image on the bottom and have a black bar on the right side.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
TV: TC-L42U25 TV turns on Picture OK for a few seconds Then
TV: TC-L42U25 TV turns on Picture OK for a few seconds Then the top 2 inches of the display is good, and the rest is vertical gray bars of different shades. Gradually this clears up from the top of th… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
SD picture is short vertically, horizontal appears to be ok.
SD picture is short vertically, horizontal appears to be ok. Black horizontal bars on top and bottom.__HD picture appears to be OK.__No noticeable scan change from SD to HD.… read more
AudioExpert
AudioExpert
Owner/ Operator
1 year of AS degree + Certification
105 satisfied customers
My Vizio GV42L is receiving an HD signial, but I have black
My Vizio GV42L is receiving an HD signial, but I have black space above and below the picture. How do I get rid of that black space?… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have an older Hitachi projection color tv model #43FDX11B.
I have an older Hitachi projection color tv model #43FDX11B. Since changing to hd tv, I have been unable to get a picture without gray bars at the top and bottom of the screen. Is there a way to have … read more
Ron
Ron
359 satisfied customers
My Mitsubishi 42 projection TV powered off suddenly and now
My Mitsubishi 42" projection TV powered off suddenly and now when I attempt to turn on, the unit stays on 2-3 seconds and goes off again. Anything I can do myself to fix problem?… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I lose several inches of picture on each fo the screen on my
I lose several inches of picture on each fo the screen on my Samsung LE37B550, none of the Picture Mode settings solve the problem. (The picture height seems fine). Can you help? What am I missing?… read more
bill
bill
ctc
Associate Degree
309 satisfied customers
i have acquired a sony color rear video projector tv, 1997,
i have acquired a sony color rear video projector tv, 1997, model # XXXXX or # XXXXX able to distinguish if it is a "v" or a "u". I need access to a user's manual so I can hook it up. It was working w… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I have a Samsung Series 7 TV. Now, in all views, HD or regular
I have a Samsung Series 7 TV. Now, in all views, HD or regular broadcast, it is in phase one of the zoom mode, cutting off top and bottom of screen. When I go to the menu, everything but the zoom 1 an… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have Model PN42B450BID TV. My cable Co.tells me that the
I have Model PN42B450BID TV. My cable Co.tells me that the only programs that are broadcast in HD will fill the screen; but if I turn off the cable box and then turn it on again, the picuture will fil… read more
James W
James W
Account Executive
Bachelor's Degree
2,959 satisfied customers
I have just bought a 42 LF7700. The 16x9 picture does not
I have just bought a 42" LF7700. The 16x9 picture does not fit the screen properly. Circles are oval and the bottom of the image is cropped. There does not seem to be any adjustment of vertical or hor… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
We have gray bars on each side of the screen. This is rather
We have gray bars on each side of the screen. This is rather annoying and we would like to know how to get rid of them. They are actually quite wide and detract from the picture. It actually comes up … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I just changed to [email protected] Uverse, I cant get a full screen the
I just changed to [email protected] Uverse, I can't get a full screen the top and bottom has a gray border. I have it set on 16.9 and hdtv. I want to get a full picture in high def. When I change to widescreen I g… read more
AV Systems Pro
AV Systems Pro
Bachelor's Degree
8 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x