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I have a Samsung S2 Vertical that will not allow me in. Not…

Customer Question
I have a Samsung...

I have a Samsung S2 Vertical that will not allow me in.

Technician's Assistant: What's the model number of your TV? How old is it?

Not TV tablet

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TABLET

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing popped up. I am not able to gain access

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I have tried to sign in with what I thought is the correct sign in password. However it will not allow me in

Submitted: 8 months ago.Category: TV
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Answered in 3 minutes by:
11/20/2017
TV Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,275
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, is the issue you cannot unlock the screen on the tablet?

Please let me know

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Customer reply replied 8 months ago
The tablet only shows a sign on and It will not let me in
TV Technician: Richard, Technician replied 8 months ago

Ok, so it is not responding at all to anything you touch on the screen?

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Customer reply replied 8 months ago
is this SAMSUNG tech support?
TV Technician: Richard, Technician replied 8 months ago

This is Just Answer, we do technical support for Samsung products

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Customer reply replied 8 months ago
after I swipe to unlock it asks for a password. I have tried and the one it should be will not work.
Customer reply replied 8 months ago
I have to pay for tech support? I am not able to get directly to samsung?
TV Technician: Richard, Technician replied 8 months ago

Yes, this is a paid service, please speak to customer service for all payment questions

Thank you

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