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Having problems with audio stuttering and then going off…

Customer Question
Having problems with audio...

Having problems with audio stuttering and then going off completely

Technician's Assistant: What's the model number of your TV? How old is it?

Not st home but is less than 4 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes menu works all channels have problem

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing happened started slowing 1 month now worse

Submitted: 8 months ago.Category: TV
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Answered in 8 minutes by:
11/20/2017
TV Technician: ISP Cable Support, Customer Service replied 8 months ago
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 528
Experience: 12 years tech support with Cable, Internet and Phone.
Verified

Hello! Thank you for choosing Just Answer. I would be happy to work with you on this TV issue.

I understand you are having an audio issue. I have a few questions to help me on my end. I also understand you're not at home to troubleshoot or provide some feedback for things like the model number.

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TV Technician: ISP Cable Support, Customer Service replied 8 months ago

Please make sure to bookmark this page so you can access it again.

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Customer reply replied 8 months ago
Ok
TV Technician: ISP Cable Support, Customer Service replied 8 months ago

A few questions that I have.

Do you have a cable/sat provider? Do you have a cable box?

Do you have a surround sound system or soundbar?

Is the stuttering sound on the TV or through the soundbar/surround sound?

Does the picture break up any?

Does it happen with all devices connected? Does it happen with the DVD player but not the cable tv for example.

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Customer reply replied 8 months ago
I will be home later would it be better to call you then?
TV Technician: ISP Cable Support, Customer Service replied 8 months ago

I don't have a phone to receive calls but I can call you. I am on central time zone. What time zone are you in and what time were you thinking? There is an additional charge for us to troubleshoot over the phone. If you're interested in that option, I can send you the offer but you're not required to troubleshoot that way if you have access to a computer.

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TV Technician: ISP Cable Support, Customer Service replied 8 months ago

I sent over the offer. You don't have to accept it but I have to offer since you had some interest in it.

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TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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